Inside Sales Manager

About the Client:

One of our client, who is a modern visitor management platform helping organizations create secure, seamless, and delightful front-desk experiences for employees, visitors, contractors, and guests. We work with businesses across North America and globally to streamline check-ins, improve security & compliance, and elevate workplace experiences with a simple, powerful SaaS product.

Role Overview:

We are looking for an Inside Sales Manager (North America) based in India who will own the sales pipeline, lead demos, and drive conversions across the US and Canada. This is a player-coach role: you’ll be an individual contributor closing deals while also helping shape our sales processes and, over time, mentoring junior team members.

You will work North America hours and interact directly with decision-makers (Founders, Workplace/Facilities Leaders, HR, IT, Admin, Security) at SMBs and mid-market/enterprise companies across North America.

Key Responsibilities:

1. New Business Development & Pipeline Management:

• Own the end-to-end sales cycle for inbound and qualified outbound leads in the North American market.
• Qualify leads using structured discovery (business needs, decision process, budget, timeline, stakeholders).
• Maintain a clean, accurate sales pipeline in the CRM with clear stages, notes, and next steps.
• Proactively follow up with prospects via email, calls, and LinkedIn to move opportunities forward.

2. Product Demos & Consultative Selling:

• Run high-impact product demos tailored to each prospect’s use case (visitor management, front desk operations, multi-location sites, security, compliance, etc.).
• Understand customer pain points deeply and translate Visitly’s capabilities into clear ROI and business value.
• Advise prospects on best practices for implementing visitor management across one or multiple locations.
• Confidently handle objections (pricing, integrations, security, competition, internal priorities, timing).

3. Deal Management & Closing

• Prepare and present proposals, quotes, and commercial terms aligned with Visitly’s pricing strategy.
• Negotiate and close deals while maintaining healthy unit economics and customer satisfaction.
• Collaborate with the founder/leadership team on strategic, larger, or complex opportunities.
• Ensure a smooth handover to onboarding / customer success and stay close for early-stage expansion opportunities.

4. Sales Leadership & Process Building

• Help build and refine sales playbooks, call scripts, email cadences, and qualification frameworks.
• Provide feedback to marketing about lead quality, messaging, and campaigns targeting North America.
• Work closely with the product management team to share use cases, feature gaps, and customer requests from the field.
• Over time, mentor and support junior SDRs / inside sales reps as the team expands.

5. Market & Customer Insight

• Track competitor offerings in the visitor management / workplace experience / security space in North America.
• Share structured insights from discovery calls and demos to inform GTM strategy and product roadmap.
• Act as the voice of the North American customer internally, especially regarding buying behavior and expectations.

Key Requirements:

• 3–5 years of B2B sales experience in SaaS or software (Inside Sales / Account Executive / SDR-to-AE with strong performance).
• Proven track record of hitting or exceeding quotas in a revenue-carrying role.
• Prior experience selling to North American (US and/or Canadian) customers is strongly preferred.
• Excellent spoken and written English with a neutral/clear accent; comfortable leading Zoom calls and demos with senior business stakeholders.
• Strong presentation, discovery, and storytelling skills – able to turn a product demo into a compelling business case.
• Hands-on experience with CRM tools (HubSpot, Pipedrive, Salesforce, or similar) and basic sales reporting.
• Comfortable working North America time zones (e.g., late afternoon to midnight/early morning IST or similar schedule).
• High ownership and accountability: you manage your pipeline, follow-ups, and targets like an owner.
• Ability to thrive in a fast-paced startup environment – adaptable, resourceful, and comfortable with change and ambiguity.

Nice to Have:

• Experience selling HRTech, Workplace, Facilities, Security, or IT tools.
• Background selling to multi-location businesses (offices, campuses, retail, warehouses, manufacturing, etc.).
• Familiarity with visitor management, access control, or workplace experience tools.
• Experience setting up or improving inside sales processes and cadences for North American markets.

What We Offer:

• Opportunity to lead and grow North America sales at a high-potential SaaS company.
• Direct access to and collaboration with the founder/leadership team.
• Competitive compensation with performance-based incentives / commissions.
• High ownership, autonomy, and a clear path to grow into Senior Inside Sales Manager / Sales Manager – North America / Head of Sales (North America) as we scale.