Inside Sales Executive

About GRIPIT

At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers. With a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow, design and customer experience play a central role in how we communicate value and build trust across our ecosystem.

Role Overview

The Inside Sales Associate is responsible for driving revenue through proactive inbound and outbound sales engagements. This role demands strong customer understanding, consultative selling skills, and the ability to upsell and cross-sell products that genuinely meet customer needs. The associate will act as a critical link between customer experience and revenue growth.

Key Responsibilities

• Achieve assigned sales targets on a daily, weekly, and monthly basis.
• Handle inbound and outbound sales calls with professionalism and confidence.
• Understand customer requirements by asking the right questions and actively listening.
• Recommend the most suitable product or solution based on customer needs and usage context.
• Upsell and cross-sell relevant products and add-ons to maximize order value.
• Clearly explain product features, benefits, pricing, and offers to customers.
• Maintain accurate records of customer interactions, follow-ups, and sales outcomes in the CRM system.
• Coordinate with customer support, operations, and logistics teams to ensure smooth order fulfillment.
• Address basic customer objections and concerns to close sales effectively.
• Adhere to defined sales processes, scripts, and quality standards.

Key Skills and Competencies

• Strong verbal communication and persuasion skills.
• Ability to understand customer experience requirements and translate them into sales opportunities.
• Target-driven mindset with a strong sense of ownership.
• Comfort with high-volume calling environments.
• Basic understanding of CRM tools and sales reporting.
• Problem-solving attitude with customer-first thinking.
• Ability to multitask and manage follow-ups efficiently.