Information Technology Support Engineer

Actively Reviewing the Applications

Tata Electronics

India, Tamil Nadu, Hosur Full-Time On-site

Posted 12 hours ago • Apply by June 12, 2026

Job Description

About The Business

Tata Electronics Pvt. Ltd. is a prominent global player in the electronics manufacturing industry, with fast-emerging capabilities in Electronics Manufacturing Services, Semiconductor Assembly & Test, Semiconductor Foundry, and Design Services. Established in 2020 as a greenfield venture of the Tata Group, the company aims to serve global customers through integrated offerings across a trusted electronics and semiconductor value chain. With a rapidly growing workforce, the company currently employs over 65,000 people and has significant operations in Gujarat, Assam, Tamil Nadu, and Karnataka, India. Tata Electronics is committed to creating a socioeconomic footprint by employing many women in its workforce and actively supporting local communities through initiatives in environment, education, healthcare, sports and livelihood.

Responsibilities

Core Roles & Responsibilities

Escalated Incident Management: Diagnose and resolve complex hardware and software issues that L1 support cannot fix, acting as a bridge between frontline support and L3 (system/network admins).
User Management: Administering accounts, permissions, and group policies through Microsoft Active Directory .
Application Support: Configuring and troubleshooting enterprise tools like Office 365, Outlook, and specialized business applications.
OS Management: Installing, upgrading, and patching Windows, macOS, and sometimes Linux environments.
Troubleshooting LAN/WAN, Wi-Fi disruptions, and VPN remote access issues.
Configuring and troubleshooting DNS, DHCP, and basic firewall or switch settings.
Hardware Lifecycle & Endpoint Security:
Deployment: Setting up and imaging new workstations using tools like MDT, Microsoft Intune.
Security: Enforcing endpoint protection by managing antivirus (e.g., BitLocker, CrowdStrike), encryption, and compliance audits.
Maintaining an accurate IT asset inventory and documenting all troubleshooting steps in ITSM tools like One IT or Service now .
Collaborating with external vendors for hardware repairs or warranty claims.

Key Performance Indicators (KPIs)

SLA Compliance: Resolving tickets within the agreed-upon Service Level Agreement timeframes.
Root Cause Analysis (RCA): Identifying the underlying causes of recurring technical problems to prevent future occurrences.
Knowledge Transfer: Creating SOPs (Standard Operating Procedures) and training L1 staff to improve first-call resolution rates

Essential Attributes

Operating Systems Expert: Mastery over Windows 10/11, macOS, and Linux distributions.
Networking Fundamentals: Deep knowledge of TCP/IP, DNS, DHCP, and VPN troubleshooting.
Scripting & Automation: Ability to use PowerShell or phyton to automate repetitive fixes and software deployments
Willing to work in production environment with rotational shifts and six days a week.
Collaboration: Working seamlessly with L1 teams (to mentor) and L3 engineers (to provide detailed escalations

Qualifications

Bachelor’s degree or equivalent

Desired Experience Level 5 – 8 years