Information Security Analyst

JR0128567

Information Security Analyst– Pune, India 

Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company or an advanced team that is passionate about preventing money laundering and other illegal financial transactions? Join Western Union as Information Security Analyst.

Western Union powers your pursuit.

The IAM (Identity Access Management) Support Analyst is responsible for providing primary L1/L2 support for Western Union’s centralized access management platform. This includes working tickets assigned to their queue, internal customer support, troubleshooting, and remediation of day-to-day issues. The IAM Support Analyst has a good understanding of the Service Management Lifecycle and can perform activities related to incident and problem management, as well as being able to monitor and maintain scheduled tasks, process access requests, perform proactive health/integrity checks and ensure the adequate performance of the system. The IAM Support Analyst is a primary point of contact for internal clients, partners and administrators, with a focus on providing quality customer service in every interaction.

Role Responsibilities

• 2+ years of professional experience working in L1 or L2 support roles associated with technology.
• 1+ years of experience working with Sailpoint IIQ.
• Excellent verbal and written communication skills.
• Understanding of the Service Management Lifecycle, especially Incident and Problem Management.
• Knowledge of the different uses of scheduled tasks, batch jobs and scripts.
• Experience with Proactive monitoring.
• Experience in creating and maintaining end user documentation.
• Experience with MS Office Products and Service Now.
• Excellent verbal and written communication skills
• Knowledge of support and customer service workflows
• Task tracking and follow-up with limited oversight
• Cross-team collaboration mindset
• Process Improvement and defect reporting/tracking experience
  
  

Role Requirements

• 2+ years working with Identity Access Management related roles.
• SME or Mentor role within a support organization.
• Power BI or Tableau experience. PowerShell experience.
• Experience using Jira or similar tools.
• ITIL Service Management Certification.
• Experience with identity lifecycle management.
  
  

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India Specific Benefits Include

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Check up
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit
  
  

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date

02-27-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.