Inbound Customer Service Representative (WFH)

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Home Healthcare

Why Consider This Job Opportunity

• Pay starting at $15.50 plus a monthly bonus program opportunity with potential unlimited earnings
• Generous paid time off and paid holidays
• Work from home after successful completion of in-office training with management approval
• Opportunity for career advancement within a national leader in home healthcare
• Supportive work environment focused on improving patient care
  
  

What To Expect (Job Responsibilities)

• Act as a patient advocate to resolve questions or concerns
• Manage all aspects of initial intake via high-volume inbound phone calls
• Provide basic technical customer service assistance for CPAP equipment
• Verify and enter correct patient demographics and payer information
• Educate patients on CPAP supplies and assist with mask fit issues
  
  

What Is Required (Qualifications)

• High school diploma or GED equivalent
• Basic computer and internet skills, and a typing test
• Valid driver's license in the state of residence with a clean driving record (when applicable)
• Background check and drug screen compliance
• Ability to accurately perform simple mathematical calculations
  
  

How To Stand Out (Preferred Qualifications)

• Experience with medical equipment
• Knowledge of medical billing practices and reimbursement
• One year of related work experience
• Familiarity with medical terminology
• Experience in administrative record management in the medical field
  
  

#HomeHealthcare #CustomerService #CareerOpportunity #FlexibleWork #PatientCare

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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