Implementation Manager

We’re looking for an Implementation Manager who thrives in fast-paced environments and loves turning signed deals into successful, live customers.

You’ll own customer onboarding end to end from post-sales handoff to go-live—making sure customers see value quickly and effortlessly. You’ll work closely with Sales, Product, Engineering, and Customer Success, and play a key role in shaping how implementations scale as we grow.

This role is perfect for someone who likes ownership, customer impact, and building things from scratch.

You’ll play a critical role in onboarding our early customers and shaping the foundation of our implementation playbook.

What You’ll Do

Own Customer Implementations

• Take full ownership of customer onboarding and implementation
• Drive projects from kick-off to go-live, keeping things on time and on track
• Configure and deploy our SaaS product based on customer needs
• Make sure customers have a smooth, frictionless implementation experience
• Proactively spot risks or blockers and resolve them before they become issues

Be the Customer Champion

• Act as the main point of contact for customers during implementation
• Understand customer workflows and help them adopt best practices
• Proactively spot risks or blockers and resolve them before they become issues

Work Cross‑Functionally

• Collaborate closely with Sales, Product, Engineering, and Customer Success
• Translate customer requirements into clear implementation plans
• Provide feedback to Product based on real customer use cases
• Partner with Sales during pre-sales to scope implementation efforts and set clear expectations with customers

Build for Scale

• Create and improve implementation processes, templates, and playbooks
• Look for ways to reduce implementation time and increase efficiency
• Help build a repeatable onboarding motion that scales with growth

Enable & Educate

• Conduct product walkthroughs and training sessions
• Create simple, easy-to-understand documentation for customers and internal teams

How Success is Measured

• Time to go-live for new customers
• Implementation cycle time and efficiency
• Customer activation and feature adoption rates
• Early customer retention and satisfaction

What We’re Looking For

• 8-10 years of experience in SaaS implementations, onboarding, or delivery roles
• Experience managing multiple customers and projects at the same time
• Strong understanding of cloud-based SaaS products, integrations, and workflows
• Comfortable working in ambiguity and moving fast
• Excellent communication skills and customer-first mindset
• Strong ownership mentality—you don’t wait to be told what to do

Nice to Have (Not Mandatory)

• Experience in a B2B SaaS startup or scale-up
• Exposure to tools like Jira, Confluence, Salesforce, HubSpot, Asana, etc.
• Experience working with mid-market or enterprise customers
• Certifications like PMP / Agile / Scrum (good to have, not required)