Human Resources Analyst

Job Description

Job Title - Analyst / Senior Analyst – Identity Verification & Investigation Operation

s Location - Noid

a Shift - Non-standard - US and U

• K
  Function - Human Resources Operations / Background Verification (BGV) / Employee Screening/ O
• 2ORole Purpose - To manage end-to-end identity verification operations by coordinating candidate-facing activities, verification workflows, investigation processes, vendor interactions, exception management, and audit compliance. The role serves as a critical link between candidates, verification vendors, HR teams, and internal stakeholders to ensure timely, accurate, and compliant identity verification outcom
• esKey Responsibilities
• -Frontline Operations (Candidate Verification Suppor
• t)Verification Initiati
• onGenerate biometric identity verification requests for candidat
• esCapture and validate candidate demographic information including name, email address, mobile number, employee ID, and role detai
• lsEnsure data accuracy prior to initiating verification workflo
• wsCandidate Communicati
• onSend biometric verification links through approved communication channe
• lsProvide support and guidance to candidates regarding verification completion requiremen
• tsAddress candidate queries related to verification process
• esVerification Tracking & Monitori
• ngMonitor verification link delivery status and completion rate
• s.Track pending, incomplete, and expired verification request
• s.Follow up with candidates to ensure timely completio
• n.Link & Workflow Manageme
• ntManage expired, failed, or unused verification link
• s.Regenerate and resend verification requests when necessar
• y.Maintain candidate verification records and status update
• s.Stakeholder Coordinati
• onCoordinate with HR, recruiters, onboarding teams, and candidate
• s.Escalate unresolved issues impacting onboarding timeline
• s.Provide periodic status reports on verification progres
• s.Investigation Operations (Verification & Adjudicatio
• n)Verification Revi
• ewReview verification results received from third-party verification vendor
• s.Assess biometric authentication outcomes and supporting evidenc
• e.Validate completeness and integrity of verification document
• s.Investigation & Exception Handli
• ngInvestigate verification mismatches, failures, and anomalie
• s.Perform root cause analysis for verification exception
• s.Coordinate re-verification activities where require
• d.Manage cases involving fraud indicators, identity discrepancies, or incomplete submission
• s.Result Validati
• onEvaluate verification outcomes against defined policies and threshold
• s.Recommend pass, fail, or escalation decisions based on investigation finding
• s.Ensure adherence to company standards and regulatory requirement
• s.Vendor Manageme
• ntLiaise with external verification partners regarding case resolutio
• n.Track vendor SLAs and turnaround time
• s.Support issue resolution and continuous process improvement
• s.Reporting & Audit Complian
• ceMaintain investigation logs and transaction record
• s.Ensure audit-ready documentation for all verification case
• s.Prepare operational dashboards and compliance report
• s.Support internal and external audits as requir
• edKey Deliverabl
• esTimely completion of candidate verification processe
• s.Accurate verification result adjudicatio
• n.Reduced verification turnaround tim
• e.Effective management of verification exception
• s.Compliance with audit and regulatory requirement
• s.Maintenance of complete audit trails and investigation record
• s.Required Skills & Competenci
• esFunctional Skil
• lsBackground Verification (BGV) Operatio
• nsIdentity Verification Process
• esInvestigation & Case Manageme
• ntCandidate Lifecycle Manageme
• ntVendor Manageme
• ntAudit & Compliance Contro
• lsDocumentation & Record Manageme
• ntTechnical Skil
• lsMS Exc
• elSuccess Factors and Web based ATS Syste
• msData Analysis & Quality Chec
• ksBehavioral Competenci
• esStrong analytical and investigative mindse
• t.Attention to detail and data accurac
• y.Excellent stakeholder management skill
• s.Effective communication and customer service orientatio
• n.Ability to manage multiple cases simultaneousl
• y.Problem-solving and decision-making capabilit
• y.Preferred Experien
• ce3–8 years of experience in Background Verification, Employee Screening, HR Operations, Risk Operations, Investigations, Fraud Prevention, or Compliance Operation
• s.Experience working with third-party verification vendor
• s.Familiarity with biometric identity verification technologies and digital onboarding processe
• s.Key Performance Indicators (KPI
• s)Verification completion rat
• e.SLA adherenc
• e.Investigation turnaround tim
• e.Exception resolution rat
• e.Data accuracy percentag
• e.Audit compliance scor
• e.Candidate experience/satisfaction scor
• e.Vendor SLA complianc

e.
Role Summary (For Internal Posting) - "Manage end-to-end biometric identity verification operations including candidate onboarding support, verification request management, investigation of exceptions, validation of results, vendor coordination, and audit-compliant case management to ensure secure and timely hiring decision