Hotel Receptionist ( Mathura)

Mail:- [email protected]



Receptionist acts as the primary point of contact, providing exceptional customer service by managing guest check-ins/check-outs, handling reservations, and resolving inquiries. Responsibilities include operating the switchboard, processing payments, coordinating with housekeeping for room readiness, and ensuring a welcoming, organized front desk area.
BambooHRBambooHR +4Key ResponsibilitiesGuest Services: Welcoming guests warmly, providing information about hotel amenities, and handling local inquiries.Check-in/Check-out: Verifying guest identity, assigning rooms, and issuing keys/cards.Reservations Management: Booking, modifying, or cancelling reservations using hotel software.Financial Transactions: Processing payments, handling cash, and preparing invoices.Communication: Answering phones, managing emails, and coordinating with housekeeping/maintenance.Problem Solving: Resolving guest complaints promptly to ensure satisfaction. BambooHRBambooHR +6Required Skills and QualificationsCustomer Service: Strong interpersonal skills and empathy.Communication: Excellent verbal and written skills, including telephone etiquette.Technical Skills: Proficiency in property management software (PMS) and general computer skills.Multitasking: Ability to work in a high-paced environment under pressure.Organization: Maintaining an tidy and organized lobby area.Education/Experience: High school diploma or equivalent, with previous customer service or administrative experience preferred.