Hiring for Operations Assistant (Handling Appointments on call) (1-2 yrs exp.) (Delhi NCR Candidates only)

Job Description: Operations Assistant

📍 Location: Sector 47, Gurugram

🕒 Type: Full-time

💼 Salary: ₹20,000 – ₹25,000 (For candidates with 1-2 years of experience)

DocIndia.org is seeking a proactive and detail-oriented Operations Assistant (Patient Care Services) to support our mission of revolutionizing digital healthcare accessibility in India. This role is ideal for candidates looking to build a career in healthcare operations, patient coordination, and digital health services.

🔹Key Responsibilities

1. Appointment & Patient Management (60%)

• Manage daily appointment scheduling, confirmations, and follow-ups.
• Handle patient inquiries via calls, WhatsApp & CRM tools.
• Maintain real-time updates to ensure smooth consultation workflows.

2. Project & Process Support (10%)

• Assist in execution of project tasks, documentation, and coordination.
• Support process improvement initiatives for operational efficiency.

3. Operational Issue Resolution (5%)

• Identify workflow gaps, delays, or bottlenecks.
• Report/escalate issues to the reporting manager and suggest improvements.

4. Coordination & Communication (25%)

• Liaise with doctors, clinics, and internal teams for seamless operations.
• Maintain accurate communication records and follow-up reports.
• Contribute to improving patient experience and service standards.

✅ Candidate Requirements

• Strong communication skills (English & Hindi)
• Basic computer knowledge: Excel, WhatsApp Web, CRM tools
• Good analytical & problem-solving ability
• Attention to detail & proactive approach
• Ability to remain calm and professional while dealing with patients
• (Bonus): Experience or interest in healthcare/medical domain

🌟 What You’ll Gain

• Learn healthcare operations in a fast-growing health tech environment
• Hands-on experience with appointment & workflow tools
• Time-management & professional conduct training
• Certificate + Letter of Recommendation upon successful completion
• Potential full-time role based on performance

📌 About DocIndia.org

DocIndia.org is India’s leading digital healthcare platform, connecting patients with verified doctors, hospitals, clinics, and diagnostic services across the country—enhancing accessibility, trust, and patient experience.

Monday to Saturday | 9:30 AM – 6:30 PM

🌐 Visit Us: www.docindia.org