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Help Desk Specialist
Actively Reviewing
Collabera
Job Description
🚀 We're Hiring: Helpdesk Analyst (L1 Support)
📍 Bengaluru (Doddanakundi) | Onsite – 5 Days/Week | Rotational Shifts (incl. Night)
Perks: 🚕 Cab facility | 🌙 Night shift allowance | 🍽️ Food provided
About the Role
Join our team as a Helpdesk Analyst providing first-level support via calls, chats, and emails. You'll manage support tickets, assist with credential issues, and ensure fast, quality resolutions for international customers.
What We're Looking For
- Bachelors in CS/IT or any other related field
- 0–1 year experience (Freshers welcome!)
- Excellent English communication skills
- Basic knowledge of ticketing tools
- International voice process exposure (preferred)
- US Healthcare domain knowledge (a plus)
Work Requirement:
- Open to night/rotational shifts in a fast-paced environment
What You'll Do
- Handle customer queries across calls/chat/email
- Log, track & resolve tickets in the system
- Assist with login/password/credential issues
- Escalate complex issues when needed
- Meet SLAs and maintain service quality
Quick Apply
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