Help Desk Support Specialist

Position Overview:

We are seeking a proactive and customer-focused Help Desk Support Specialist to join our team. This full-time role involves managing helpdesk tickets, supporting end users, and handling the staging and deployment of hardware and new hire packages. The ideal candidate will have strong experience with Microsoft Office 365, end user hardware support, excellent problem-solving skills, and the ability to communicate effectively with both customers and team members.

Key Responsibilities:

• Manage and resolve helpdesk tickets in a timely and professional manner.
• Provide remote and on-site support for end users, including troubleshooting hardware and software issues.
• Stage, build, and deploy desktops, laptops, thin clients, and peripherals.
• Prepare and deliver new hire packages including monitors, keyboards/mice, webcams, docks, headsets, and other accessories.
• Maintain accurate documentation of support activities and asset inventory.
• Collaborate with team members to ensure consistent service delivery and knowledge sharing.
• Periodically travel to customer sites for hands-on support and installations.
• Communicate clearly and effectively with customers and internal teams, both verbally and in writing.

Required Qualifications:

• Proven experience in end-user support and helpdesk operations.
• Proficiency with Microsoft Office 365 administration and troubleshooting.
• Strong understanding of desktop/laptop hardware and peripheral setup.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a collaborative team.
• Strong verbal and written communication skills.
• Valid driver’s license and willingness to travel to customer sites as needed.

Preferred Qualifications:

• Experience with thin client environments.
• Familiarity with ticketing systems (e.g., ConnectWise).
• IT certifications (e.g., CompTIA A+, Microsoft 365 Certified) are a plus.