Head - Retail HR, Ethnic Business ABFRL

Actively Reviewing the Applications

Aditya Birla Fashion and Retail Ltd.

India, Haryana Full-Time On-site INR 6–8 LPA

Posted 3 hours ago • Apply by April 27, 2026

Job Description

Job Purpose

Key Challenges:

Talent Acquisition in Competitive Market: Recruiting top talent in the competitive retail sector.
Training for Diverse Offerings: Providing comprehensive training for diverse product ranges and customer service parameters
Adapting to Changing Consumer Expectations: Constantly adjusting strategies to meet evolving consumer preferences.
Maintaining Consistency Across Formats: Ensuring consistent customer experience across various store formats.
Balancing Tradition with Innovation: Incorporating innovation while preserving traditional elements.
Navigating Regulatory Compliance: Adhering to complex regulatory requirements.
Employee Retention in High-Turnover Environment: Implementing strategies to retain talent in a high-turnover industry.

Key Result Areas / Accountabilities

Key Result Areas/Accountabilities Supporting Actions

Retail Talent Acquisition

Compensation Strategy

Periodic compensation benchmarking exercises to ensure internal and external equity levels of staff compensation.
Develop Compensation philosophy maintaining uniformity between brands yet differentiating them.
Review incentive scheme to drive competitive behavior while selling.
Monitor systems and processes for structured annual compensation review of store staff
Driving Retail Training Excellence
Establish a framework on training for the brands
Identify the training gaps and partner with brands to develop modules and training strategy to deliver desired behavior on the shop floor
Identify and introduce cost effective and innovative techniques of training to meet the training needs of growing employee base across geography
Drive audit and certification programs
Monitor training effectiveness and suggest corrective steps for improvement.

Career Planning & Talent Development

Scan the environment to ensure best practices offered by various vendors.
Manage and continuously evaluate the outsourcing agencies for effective service
Ensure Service Level Agreements are being adhered to
Drive program to identify and groom retail talent
Devise processes to identify superior talent and create opportunities for them
Constantly drive hiring of qualified retail talent into stores through a structured campus recruitment program at all levels.

Retail Operations

Focus in driving operational excellence in retail HR processes through creation of dashboards, MIS for all generalist HR ops processes in retail.
Liaison and direct all activities related to third party staffing agency and drive performance through structured reviews with all stakeholders

Rewards, Recognition & Engagement

Ensure Statutory Compliance

Team Management

Build a system for measuring, tracking and recognizing exceptional business performance & individual performance.
Identify and action on needs of frontline team through an OHS.
Identify and adapt engagement activities with the help of brands
Continuously assess the level of statutory compliance in various stores through legal
Liaise with external agencies to audit the compliance through legal
Stay updated on relevant Laws pertaining to a particular state
Continuously review workload and structure within the team to ensure equitable distribution of load.
Provide feedback on performance and coach to support their development
Evaluate and reward people effectively and objectively
Store visits to understand grievances and process related issues,