Head of Revenue Operations

Key Responsibilities

1. Revenue Strategy & Optimization

• Develop and implement cluster-wide revenue strategies aligned with market demand and brand positioning.
• Drive optimal pricing decisions for rooms, packages, and promotions across all hotels.
• Monitor market trends, competitor pricing, and demand patterns to maximize RevPAR and market share.
• Lead daily/weekly revenue meetings for all hotels under the cluster.

2. Forecasting & Budgeting

• Prepare accurate daily, weekly, monthly, and annual revenue forecasts for the cluster.
• Provide hotel GMs and corporate office with performance projections and variance analysis.
• Support annual budgeting exercises with data-driven demand and revenue insights.

3. Inventory & Channel Management

• Oversee inventory allocation and rate parity across all online and offline channels.
• Ensure seamless connectivity with OTAs, GDS, brand.com, and other distribution partners.
• Coordinate with Sales & Reservations teams to ensure appropriate inventory controls.

4. Market & Data Analytics

• Analyze pickup trends, pace reports, segmentation performance, and displacement analysis.
• Conduct competitive benchmarking using STR and other market intelligence tools.
• Recommend tactical actions for compression days, low-demand periods, and events.

5. Pricing & Distribution Governance

• Develop cluster-level pricing architecture and maintain rate integrity.
• Ensure adherence to BAR structures, negotiated rate strategies, and LOS restrictions.
• Monitor rate parity across OTAs and resolve discrepancies promptly.

6. Collaboration & Stakeholder Engagement

• Work closely with Cluster GMs, Sales, Marketing, Digital, Reservations, and Operations teams.
• Guide the property-level revenue team, ensuring alignment on strategies and execution.
• Train front office and reservations staff on upselling, rate codes, and system usage.

7. Performance Monitoring & Reporting

• Track all revenue KPIs including RevPAR, ADR, Occupancy, RGI, MPI, and ARI.
• Provide daily/weekly performance reports to the corporate office and hotel leadership.
• Highlight risks, opportunities, and tactical recommendations.