Head of Operations

Head of Operations

Spark Family Offices  |  Job Description

Position Title:  Head of Operations

Organization:  Spark Family Offices

Location:  Remote (PT time zone preferred)

Reports To:  CEO

Direct Reports:  Head of Programming, Head of Community, Director of Membership Operations

Employment Type:  Independent Contractor (1099), Full-Time

Compensation:  $90,000 – $120,000 annually

This is not a typical operations role. We want to be direct about that from the start.

Spark is a fast-growing, purpose-driven community of ultra-high-net-worth families and family office leaders. We are a lean team doing extraordinary work—and the Head of Operations is the person who makes that possible at scale. You will be the operational backbone of the entire organization: managing a team of three direct reports, implementing the systems that keep us running, and ensuring that nothing falls through the cracks across events, member experience, member recruitment operations, and strategic initiatives.

This role requires someone who can translate the CEO’s strategic vision into executable plans, hold a distributed team accountable to deadlines and deliverables, and build the scalable processes that will carry Spark through its next phase of growth. The pace is fast. The scope is wide. The impact is immediate. And the reward is leading operations for a mission-driven organization that is changing how families of wealth connect, grow, and lead.

If you thrive on bringing structure to growing organizations, are energized by cross-functional coordination, and find deep satisfaction in watching a team execute at its highest level because of the systems you built—this role will be one of the most meaningful of your career. If you need a narrow scope, a slow ramp-up, or a role where someone else sets the operational priorities, this is not the right fit.

Spark Family Offices is an intentionally curated community of multigenerational wealth holders, family office executives, and ultra-high-net-worth individuals. Founded by a second-generation wealth holder, international speaker, child protection advocate, and social impact investor—Spark exists to replace the transactional, extractive culture of traditional wealth networks with something fundamentally different: depth, safety, and meaning.

• Lead and coordinate a team of three direct reports across Programming, Community, and Member Operations. You are the person who ensures every function is aligned, on track, and performing at the standard Spark’s members expect. You are responsible for the KPIs of your reports, and you report them to the CEO.
• Conduct weekly team meetings and regular one-on-ones with each direct report. Set clear priorities, assign tasks and projects, and track performance against deadlines and deliverables.
• Foster collaboration across functions and resolve cross-functional coordination issues before they become blockers. On a lean team, misalignment is costly—you prevent it.

• Implement and maintain project management systems (ClickUp) to ensure the entire team has visibility into priorities, timelines, and dependencies.
• Establish communication protocols and standard operating procedures that bring consistency, clarity, and accountability to every workflow.
• Track and report on key operational metrics. Identify bottlenecks and inefficiencies before they impact the member experience or team morale.
• Build scalable processes to support company growth. Spark is professionalizing its operations—you are the person who makes that real.
• Manage the operational calendar and timeline coordination across events, membership cycles, and organizational initiatives.

• Translate the CEO’s strategic direction into executable plans with clear owners, timelines, and milestones. The CEO sets the vision; you build the roadmap to get there.
• Provide the CEO with consistent visibility into operational health, team capacity, and project status. No surprises—she should always know where things stand.
• Coordinate dependencies across concurrent projects—Summits, European expansion, new member cohorts, thought leadership, and partnership development often run in parallel.
• Proactively flag issues and implement solutions. The best operations leaders see problems before they become crises and resolve them before anyone else has to ask.

• Handle operational tasks requiring immediate attention and serve as the point of contact for ad hoc organizational needs.
• Execute miscellaneous tasks to maintain team focus on core responsibilities. Maintain operational flexibility to support shifting organizational priorities—the nature of a growing organization means the scope will evolve.

We believe in transparency about the intensity of this position. Here is what you should expect:

• You are managing a distributed team across multiple functions and time zones. This requires proactive communication, exceptional organizational discipline, and the ability to hold people accountable while maintaining positive relationships.
• The pace is fast and priorities shift. Summits, events, member onboarding, European expansion, and new initiatives run concurrently. You must be comfortable managing complexity without losing track of details.
• You will need to exercise real operational authority. This means making decisions, setting priorities for the team, and pushing back when timelines or expectations are unrealistic. The CEO is looking for a partner, not a coordinator.
• You will have access to sensitive information about the organization, its members, and its finances. The standard for discretion is absolute.
• This is a builder’s role. Many of the systems and processes you will manage are ones you will need to create from scratch. If you are energized by building infrastructure for a growing organization, this is exactly the right challenge.

• 5+ years of experience in operations, project management, or a similar role with a proven track record of implementing systems that improve efficiency.
• 2+ years of experience managing teams of three or more people, with demonstrated ability to hold people accountable while fostering collaboration.
• Expert proficiency with project management tools (ClickUp, Monday, Asana, or similar) and CRM systems (GoHighLevel, HubSpot, Salesforce).
• Experience implementing automation or workflow tools. Basic technical skills including website updates and email platform management.
• Exceptional organizational skills and attention to detail. Clear, concise communication skills, both written and verbal.
• Strong problem-solving abilities and process design skills. You see inefficiency and you fix it—without waiting to be asked.
• Self-directed and proactive working style. Comfortable managing a distributed team across different time zones.

• Experience in membership organizations, communities, or events businesses.
• Experience in fast-paced, entrepreneurial environments where you were building operational infrastructure, not just maintaining it.
• Background in premium or luxury service environments where the standard for quality and discretion is exceptionally high.
• Experience in event planning and coordination at a high level.

You are an execution-focused leader who thrives on bringing structure to growing organizations. You see the gap between where a team is and where it could be—and you build the systems to close it. You are not a theorist; you are a builder. You get things done, and you make sure your team does too.

You communicate proactively. You hold yourself and others to high standards without creating friction. You are comfortable exercising operational authority and making decisions that keep the organization moving forward. You are flexible when priorities shift and steady when things get intense.

You care about the mission. Spark is building something that matters, and you want to be the person who makes sure the team can deliver on it—not just in title, but in practice, every single day.

Compensation:  $90,000 – $120,000 annually, paid monthly.

Structure:  Independent Contractor (1099), full-time commitment. As a contractor, you are responsible for your own taxes, insurance, and benefits. Spark operates as a fiscally sponsored organization, which requires this contractor structure rather than W-2 employment.

Please email your resume to Winnie at [email protected] or submit your resume via LinkedIn.

• Initial screening call (15 minutes)
• Case study presentation (1 hour prep + 30 minutes presentation)
• Meetings with Relevant Team Members (20 minutes)
• Final conversation with CEO and CFO (30 minutes)