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Head of Engineering

Actively Reviewing the Applications

Synectics APAC

India, Ahmedabad, Gujarat Full-Time On-site INR 40–65 LPA

Posted 3 days ago • Apply by June 14, 2026

Job Description

Engineering Strategy & Architecture

Define and execute the engineering strategy supporting Klearcom's platform modernization and growth.
Lead the transition from legacy monolithic systems to modular, scalable, service-based architectures.
Drive adoption of event-driven and asynchronous systems to support scalable telephony and call-routing workloads.
Establish engineering standards for architecture, code quality, documentation, and maintainability.
Ensure architectural decisions balance business value, scalability, security, and telephony reliability.

Telephony Platform Leadership

Lead the development and enhancement of the telephony infrastructure.
Oversee Asterisk-based systems including dialplans, IVR flows, SIP routing, and telephony integrations.
Optimize telephony performance, reliability, and scalability across call-handling systems.
Guide development involving AGI, AMI, and ARI integrations.
Ensure efficient SIP/RTP handling and real-time call-flow optimization.
Collaborate with SIP providers, SBCs, and VoIP infrastructure partners.

Engineering Operations & Delivery

Lead software and telephony engineering teams across backend, frontend, DevOps, QA, and VoIP engineering.
Embed DevOps practices including CI/CD pipelines, Infrastructure as Code, and automated deployments.
Implement observability through monitoring, logging, and performance metrics.
Ensure robust automated testing strategies including telephony-specific testing and call-flow validation.
Lead regular architecture, code quality, and system performance reviews.

Security, Reliability & Quality

Champion secure-by-design development practices across applications and telephony systems.
Ensure strong authentication, input validation, dependency management, and vulnerability monitoring.
Reduce technical debt through structured modernization initiatives.
Improve release reliability through CI/CD validation and automated quality gates.

Collaboration & Stakeholder Alignment

Partner closely with Product Management, Architecture, DevOps, and Security teams.
Translate complex technical and telephony challenges into clear business value.
Align engineering priorities with product strategy and organizational goals.

Team Leadership & Development

Build, mentor, and develop high-performing engineering teams.
Foster specialization across backend, frontend, DevOps, QA, and telephony engineering roles.
Establish strong engineering culture around ownership, collaboration, documentation, and continuous improvement.
Improve delivery predictability, transparency, and cross-team coordination.

Technical & Professional Competencies

Telephony & Real-Time Communications

Deep experience with Asterisk development including:

Dialplan development
AGI / AMI / ARI integrations
SIP routing and IVR systems
RTP handling and call-flow optimization
Telephony performance tuning

Strong understanding of VoIP and RTC protocols:

SIP
RTP
STUN / TURN / ICE
WebRTC

Software Engineering

Strong backend development experience with Python for microservices and automation.
Experience working with modern backend frameworks and distributed systems.
Proficiency in API design, scalable services, and modular architectures.
Experience transitioning systems from monolithic architectures to microservices or service-based platforms.

Cloud & Infrastructure

Strong experience with AWS cloud platform, including:

EC2
S3
RDS
CloudWatch
SES
CodePipeline

Experience with Infrastructure as Code using Ansible.
Containerization and orchestration knowledge (Docker, Kubernetes).
Implementation of CI/CD pipelines and automated deployment workflows.

Data & AI (Advantage)

Working knowledge of AI/ML concepts and production integration.
Experience with Python-based machine learning frameworks is beneficial.

Security

Strong understanding of:

Application security
Network security
Telephony security
OWASP practices
Secure coding principles
VPN and secure infrastructure design

Technical Environment

The Head of Engineering will guide development and architecture across the following technology stack:

Telephony

Asterisk (core telephony engine)
SIP routing and IVR systems
AGI / AMI / ARI integrations
VoIP infrastructure

Backend

PHP (Laravel)
Python microservices

Frontend

ReactJS

Databases

MariaDB / MySQL (AWS RDS)
MongoDB (MongoDB Cloud)

Cloud Platform

AWS (EC2, S3, RDS, CloudWatch, SES, CodePipeline)

Infrastructure & Automation

Ansible for Infrastructure as Code
CI/CD pipelines with AWS CodePipeline
Zabbix and CloudWatch for monitoring

Security & Networking

OWASP security practices
VPN and secure networking

Additional Tools

SIP providers
Session Border Controllers (SBCs)
RTP monitoring tools

Behavioural Competencies

Leads with accountability, technical curiosity, and engineering excellence.
Promotes innovation, continuous learning, and experimentation.
Encourages cross-team collaboration and shared ownership.
Balances rapid delivery with long-term platform sustainability.
Communicates effectively with both technical and business stakeholders.
Drives a proactive engineering culture focused on prevention, quality, and reliability.

Qualifications & Experience

Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
15+ years of experience in software engineering.
8+ years of engineering leadership experience.
Proven hands-on experience with telephony systems and Asterisk development (mandatory).
Strong experience with Python for backend services or automation.
Demonstrated experience leading engineering teams in product or platform organizations.
Experience modernizing systems for scalability, maintainability, and security.
Experience in telecommunications, contact center platforms, or real-time communication systems is highly preferred.