GM Facility Management

Location - Delhi

Department - Facility Management

MANDATORY Requirements -

• Must be from Ex-Armed Forces with minimum 4-5 years of corporate experience
• Must be an Engineer

Profile Summary –

The role is responsible for General operations, maintenance, PAN-India coordination, MIS reporting, data analysis, and cross-functional communication to support senior management. The incumbent will effective dealing with the customers, ensure accurate reporting, effective stakeholder coordination, customer escalation handling, and smooth execution of standardized formats and dashboards across projects.

• End-to-end responsibility of MIS, reporting, coordination, and customer escalation tracking.
• Technical inputs to resolve all Electrical/Mechanical/Civil related issues.
• Strong interface role between projects and corporate leadership.
• High exposure role requiring attention to detail, follow-ups, and analytical thinking.
• Works closely with leadership to ensure visibility and control over operational and customer metrics.

Key Responsibilities –

1.Transition and Maintenance operations :

• Manage and consolidate PAN-India MIS reports from multiple projects and internal FM functions.
• Ensure accuracy, timeliness, and standardization of all reporting formats.
• Analyzing technical issues and resolving them on time
• Vendor management/AMC/Contracts
• Prepare CAM P&L, closely track it and ensure closure within requisite timelines.
• Analyze trends, exceptions, and deviations and highlight actionable insights.
• Lead transition and maintenance operations

2. Coordination & Stakeholder Management :

• Act as a central coordination point between projects, HO teams, CRM, finance, operations, and leadership.
• Follow up with regional/project teams for data, updates, and compliance.
• Ensure uniform adoption of reporting formats and SOPs across locations.
• Coordinate reviews, presentations, and management meetings.

3. Customer Relationship Management & Escalations :

• Support customer experience and CRM teams by tracking escalations and closure status.
• Handle high-value or escalated customer issues with sensitivity and ownership.
• Ensure escalation MIS, RCA tracking, and corrective action reporting.
• Bring hospitality-led service orientation in customer interactions, where applicable.

4. Data Analytics & Dashboarding :

• Develop and manage dashboards using Excel, PowerPoint, and Microsoft BI.
• Convert raw data into visual, management-friendly dashboards.
• Assist leadership in decision-making through data-backed insights.

5. Communication & Presentation :

• Prepare senior management presentations.
• Communicate clearly with internal stakeholders across hierarchies.
• Draft emails, notes, and summaries with clarity and precision.