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German Language Expert

Actively Reviewing the Applications

WPP Production India [Studios]

2–4 years
Posted 2 days ago Apply by June 11, 2026

Job Description

What will you do?

  • Business Analysis & advising on key Omnichannel Marketing channels and initiatives.
  • Directly responsible for onboarding new service offerings in the Market and providing training.
  • End to End Project Management.
  • Liaison between the client and the execution team.
  • Excellent communication and collaboration skills.
  • Managing area operations for rendering and achieving quality services; monitoring the high-end problem resolution team on performance bottlenecks.
  • Conducting day-to-day analysis for operational metrics like SLA, CSAT, Utilization, and report generation at the process level.
  • Providing value-added solution services by program reviews; monitoring the post-service activities like follow-up with the clients, service reminders, and handling customer grievances for a superior solution center experience.
  • Managing queue handling and day-to-day analysis for maintaining SL; monitoring day-to-day resolution closures and case aging to ensure timely resolution.
  • Framing work direction & plan for associates after assessment of their capabilities
  • Preparing & presenting various weekly/monthly MIS reports pertaining to process/productivity
  • Implementing systems, migrating systems to upgraded versions to achieve efficiency in various operations, and spearheading process improvement initiatives.
  • Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets.


What will you need?

  • 3+ Years of working experience in the German Language.
  • Knowledge of the digital ecosystem
  • Efficiency in communication with the clients and internal teams on daily strategies, actions, roadblocks, project development, timelines, and results. ·
  • Strong attention to detail. ·
  • Experience in working with Global stakeholders.

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