Job Description

Company Overview: NationsBenefits is recognized as one of the fastest growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members. Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction. Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members. Job Role: Genesys Cloud Engineer Qualifications: Minimum 2+ Years of experience in Genesys cloud Cx Knowledge in unified communication Familiar with Agile and ITIL Process Excellent communication skills Problem-solving and decision-making abilities. Description: Genesys Cloud IVR Development and Quality Analysis using the Agile and Waterfall methodology. Playing a crucial role in ensuring the smooth operation and maintenance of the telecommunications infrastructure by providing 24/7 support. Responsibilities: Design and architect IVR solutions. Develop and customize IVR flows. Designing and Customizing agent scripts Working with voice Bot Outbound Campaign design and management Integrations/API?s Monitoring performance and troubleshooting Handling telephony configuration SIP and VoIP Monitoring performance and troubleshooting Reporting and Analytics Analyzing intent mining Topic Management SBC Integration Following ITIL process to work on requirement. POC?s with new tools and Vendors POC?s with IVR requirements and Optimization Preparing analytical dashboards and wallboards for contact center data as per business needs Producing custom client reports and operational intelligence reports Identity and Access management Critical support (On call interrupt) Automatic Call Distribution and Routing Strategies