General Manager - Heavy-Duty Truck Repair

General Manager (Heavy-Duty Truck Repair)

Job Function: Operations | Leadership | Fleet Maintenance

Employment Type: Full-Time

Compensation: Based on Experience + 25% Bonus Potential

Position Overview

At True North Fleet Services, in partnership with PennFleet, we are seeking a General Manager to lead a high-volume, multi-function truck repair operation in Boothwyn, PA.

This role is responsible for driving shop performance, developing a strong team culture, and ensuring fleet uptime through efficient operations, quality repairs, and a customer-first approach.

If you’re a hands-on leader who understands diesel environments and knows how to balance operational execution with financial performance, this is a strong opportunity to take ownership of a growing operation.

Key Responsibilities

Operations & Performance

Oversee daily shop workflow to ensure high-quality repairs and efficient turnaround times

Drive execution across diesel service, mobile repair, and/or body operations

Monitor productivity, cycle times, and overall shop efficiency

Identify and implement process improvements to reduce downtime and increase throughput

Leadership & Team Development

Hire, train, and develop technicians, service advisors, and shop staff

Build a culture centered on accountability, performance, and teamwork

Provide clear expectations, coaching, and ongoing performance management

Financial & Business Management

Manage shop P&L, labor efficiency, and cost controls

Analyze KPIs and operational metrics to drive profitability

Identify opportunities for revenue growth and operational improvement

Customer & Partner Experience

Serve as the point of contact for key customers and accounts

Resolve escalated issues with a professional, solution-oriented approach

Build long-term relationships that drive retention and trust

Supply Chain & Inventory

Oversee parts procurement, inventory management, and vendor relationships

Ensure parts availability aligns with workflow to minimize delays

Safety & Compliance

Ensure compliance with all safety standards, DOT regulations, and company policies

Maintain a clean, organized, and safe shop environment

Qualifications

3+ years of leadership or management experience (automotive or heavy-duty truck industry preferred)

Strong understanding of diesel repair, mobile service, and/or body shop operations

Proven ability to manage budgets, KPIs, and operational performance

Experience with shop management systems and estimating software

Strong problem-solving skills and ability to lead in a fast-paced environment

Lead-by-example mindset with strong communication and accountability

What We Offer

Competitive salary

Performance-based bonus with uncapped earning potential

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Opportunities for advancement within a growing organization

Why This Role WorksThis isn’t just a management role—it’s an opportunity to:

Lead a high-volume, performance-driven operation

Build and develop a strong, accountable team

Make a direct impact on fleet uptime and customer success

Grow within a company that is expanding and investing in its operations

How To Apply

Apply directly through our website or submit your resume to be considered. We’re looking for leaders who take ownership, develop people, and drive results.

Equal Opportunity Employer

True North Fleet Services is an equal opportunity employer and is committed to creating an inclusive environment for all employees.