FSE for MRI + CT- Across Maharashtra

Job Title

FSE for MRI + CT- Across Maharashtra

Job Description



Job Title

FSE for MRI + CT Modality

Your Role

Job Responsibilities:

• The FSE would ensure full compliance of Service Delivery Processes and deliver services both
  
  

effectively and efficiently.

• FSE would participate in Corrective Maintenance and would also maintain and complete the PM
  
  

Schedules within the stipulated time frame for his designated area.

• The FSE would implement FCOs of the respective modalities and must act as a support resource
  
  

to other FSEs for their implementation

• The FSE would report all necessary information both technical and administration [Call
  
  

Completion, Call Reporting, PM, FCO, Installations] as per the norms to the concerned Modality

Leader and Territory Manager.

• Installation and Implementation of the respective system would be the prime responsibility of the
  
  

Field Service Engineer.

• The position of the FSE would entail Commissioning and Handing-over of the respective systems
  
  

projects.

• The FSE would coordinate the process of Spare parts Sales with the Customer assisting the
  
  

Territory manager, Operations manager and CS Sales Support.

• Identifying opportunities for System Upgrades and promoting the same to the Customer would
  
  

also fall within the job’s purview (senior FSE)

• The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to
  
  

ensure the return of all parts with proper documentation.

• The FSE will close calls in time with proper bookings of expenses and man hours in system.
• The FSE must adapt and identify himself as a back up to the Territory Manager of the respective
  
  

territory (senior FSE)

• The FSE would also Manage Strategic Key Accounts and other Customers for the respective
  
  

Territory and modality in order to ensure Customer Satisfaction.

• The FSE would also be responsible for the timely escalation of certain issues to the concerned
  
  

FSE, TM and Technical team and work as a team to provide appropriate solutions.

• FSE needs to raise timely escalation in SMAX. On case to case base needs to ensure timely
  
  

creation of CFMS.

• He / She would track & identify generic product quality, site related issues and bring to the notice
  
  

of the higher management the Field Problems as and when they occur through Field Problem

Reports / CFMS.

• The FSE must take care of assigned customer accounts for all customer service-related activities.
• He / She would also Manage the Key Accounts for the respective modality to ensure Customer
  
  

Satisfaction.

• He/She would be responsible for maintaining uptime records for assigned accounts.
• Ensuring personal acceptability by the customer in appearance and behaviour in accordance with
  
  

Philips Health Systems policy and targets.

• To conform with Philips Health System safety standards including Patient safety, health, safety
  
  

and security regulations and strict adherence to General Business Principals.

You're The Right Fit If

Minimum required Education:

Vocational Education/ Bachelor's Degree in Engineering, Medical, Science related field or equivalent.

Minimum Required Experience

Minimum 2 years of experience in IT, Network Diagnosis, System Connectivity, Remote Service within Engineering, Medical, Science related environment or equivalent with Vocational Education OR no prior experience with Bachelor's Degree. Must have experience in MRI field service engineering

Preferred Skills

• Regulatory Compliance
• Data Analysis & Interpretation
• Root Cause Analysis (RCA)
• Troubleshooting
• Escalation Management
• Service Operations
• Technical Documentation
• Customer Service
• KPI Monitoring and Reporting
• Product Installation
• Product Repair & Maintenance
  
  

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Indicate if this role is an office/field/onsite role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
  
  

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.