Front Office Guest Service Associate_Holiday Inn Express Kolkata New Town

Role Purpose

As a Guest Service Associate, you are the face of our hotel and the first point of contact for our guests. You will ensure every guest feels welcomed, valued, and supported throughout their stay by delivering efficient front office operations and exceptional service in line with IHG brand standards.

Key Responsibilities

• Deliver a warm, friendly, and professional welcome to all guests
• Acknowledge IHG One Rewards members and returning guests
• Perform smooth and accurate guest check-in and check-out procedures
• Handle reservations, cancellations, room assignments, and up-selling opportunities
• Manage cash and credit card transactions responsibly
• Respond promptly to guest requests, messages, and concerns
• Maintain accurate guest records, including preferences and special requests
• Act as a trusted point of contact for guest inquiries, billing issues, and local information
• Follow all safety, security, and brand standard operating procedures
• Maintain professional appearance and act as a brand ambassador
• Support colleagues with ad-hoc duties when required
  
  

What We’re Looking For

• Strong communication and interpersonal skills
• Guest-focused mindset with good problem-solving abilities
• Fluency in the local language (additional languages are an advantage)
• Basic computer literacy and numeracy skills
• Flexibility to work shifts, including nights, weekends, and holidays
• High school diploma or equivalent (higher qualification preferred)
• Minimum 1 year experience in front office or guest service role preferred
• Ability to lift up to 50 lbs (23 kg) and perform physical tasks as required
  
  

Living the IHG Values

All colleagues are expected to demonstrate:

• True Attitude – genuine care and positive energy
• True Confidence – knowledge and professionalism
• True Listening – understanding guest needs
• True Responsiveness – timely and thoughtful service
  
  

What We Offer

• Competitive salary and benefits
• IHG colleague room discounts worldwide
• Uniform and structured training programs
• Career growth opportunities within the global IHG® family
• 8 week off in a Month
• Duty Meal
  
  

IHG is an Equal Opportunity Employer. We welcome applications from all qualified internal candidates.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.