Front Desk Representative

Company Description GBK is a premium bag manufacturer based in Surat, known for producing high-quality products with a focus on durability and design. The company specializes in customizable bulk orders, serving corporate, retail, and institutional clients. GBK emphasizes consistent quality, reliable delivery, and responsive customer support. Team members work in a fast-paced, customer-focused environment where attention to detail and professionalism are valued. The company offers opportunities to learn about manufacturing operations and client relationship management.

Role Description This is a full-time, on-site Front Desk Representative role located in Surat. The Front Desk Representative will greet visitors, manage incoming calls, and direct clients and suppliers to the appropriate department or team member. Daily responsibilities include handling inquiries, maintaining visitor logs, scheduling appointments or meetings, and assisting with basic administrative tasks such as managing mail and coordinating courier services. The role requires maintaining a neat and welcoming reception area, providing accurate information about company products and services, and supporting the sales and operations teams with front-office coordination. The individual in this role represents GBK’s brand and is expected to deliver professional, courteous, and timely service to all visitors and callers.

Qualifications

• Strong customer-facing skills, including Customer Service and Receptionist Duties, with the ability to handle visitors and clients professionally.
• Proficient Phone Etiquette and Communication skills for managing calls, providing information, and coordinating with internal teams.
• Experience handling Reservations or appointment scheduling and maintaining organized records or logs.
• Basic computer proficiency (email, office applications) and ability to learn internal systems quickly.
• Attention to detail, reliability, and ability to manage multiple tasks in a busy front-office environment.
• Prior experience in a front desk, receptionist, or customer service role is preferred but not mandatory.
• Comfort communicating in English and local languages common in Surat.