Front Desk Executive

Job Title: Front Desk Executive

Job Type: Full-Time

Location: Neelankarai, ECR, Chennai

Working Schedule

• Working Hours: 10:00 AM – 8:00 PM
• Working Days: 6 days a week

Salary: Rs. 20000 – Rs 30000

Qualifications:

Education: Graduate or Diploma in any discipline (preferred)

Experience:

• 1–3 years of experience as a Front Desk Executive / Receptionist
• Prior experience in a hospital, clinic, or aesthetic centre is an advantage

About TheMetaDerm

TheMetaDerm is a specialised dermatology and aesthetic clinic focused on delivering ethical, patient-centric care with high standards of professionalism, confidentiality, and service excellence.

Position Summary

The Front Desk Executive will serve as the first point of contact for patients, ensuring a warm, professional, and organised front-office experience. The role involves patient coordination, appointment management, billing support, and administrative assistance while maintaining confidentiality and clinic standards.

Key Responsibilities

Patient Handling & Front Office Operations

• Greet patients courteously and manage walk-ins and appointments
• Schedule, confirm, reschedule, and coordinate doctor appointments
• Maintain patient flow to minimise waiting time
• Handle patient queries, concerns, and basic counselling in a polite manner

Communication & Coordination

• Handle inbound and outbound calls, WhatsApp messages, and emails professionally
• Coordinate between doctors, nursing staff, technicians, and patients
• Follow up with patients for appointments, procedures, and post-visit communication

Administrative Responsibilities

• Maintain front desk registers, appointment logs, and daily reports
• Ensure cleanliness, organisation, and presentation of the reception area
• Support inventory tracking for front-office supplies
• Coordinate with the accounts team for daily cash and digital payment reconciliation
• Maintain accurate patient records, consent forms, and documentation

Required Skills & Competencies

• Excellent verbal and interpersonal communication skills
• Polite, patient-centric, and professional attitude
• Ability to multitask in a fast-paced clinical environment
• Basic computer knowledge (MS Office, billing or clinic software)
• Strong organisational and time-management skills
• High level of confidentiality and ethical conduct

Key Performance Indicators (KPIs)

• Patient satisfaction and front-desk experience
• Accuracy in appointment scheduling and billing
• Timely handling of calls, messages, and follow-ups
• Cleanliness and organisation of front office

Pay: ₹20,000.00 - ₹23,000.00 per month

Work Location: In person