Fresher - Customer support service (International)

About the Role

We are seeking a dedicated and customer-focused Patient Support Service Executive (Voice Process) to manage healthcare-related customer interactions. The role involves handling inbound and outbound calls, assisting customers with their monthly health benefit package, and ensuring a seamless support experience while maintaining compliance with healthcare regulations.

Key Responsibilities

• Handle inbound and outbound calls related to healthcare services.

• Assist customers with their monthly health benefit package, which can be used at pharmacies for over-the-counter medications (e.g., cold/flu medicines, nutritional supplements).

• Support customers with:

• Replacement card requests

• Balance inquiries

• Updating contact information

• Identify and manage varying levels of customer complexity effectively.

• Ensure compliance with HIPAA and other healthcare regulations.

• Resolve customer queries promptly while maintaining professionalism and empathy.

• Accurately document patient interactions in CRM systems.

• Escalate complex cases to the appropriate teams when required.

Required Skills & Competencies

• B1 Level English Proficiency (CEFR) – Mandatory

• Strong verbal and written communication skills

• Ability to handle customer interactions with empathy and professionalism

• Excellent problem-solving and multitasking abilities

• High attention to detail

• Ability to work in a fast-paced environment

• Familiarity with CRM tools or call center software (preferred)

• Basic knowledge of healthcare processes and medical terminology (preferred)

Assessment Requirements

• Cognitive & Behavioral Assessment: Traitify – Medium or High

• Language Proficiency: Emmersion – B1 CEFR score

• Typing Test: Minimum 25 WPM with 95% accuracy

Educational Qualification

• Bachelor’s Degree in any discipline

What We’re Looking For

• Immediate joiners

• Customer-centric mindset

• Strong sense of accountability and confidentiality

• Ability to maintain compliance and data privacy standards

Interested candidates can reach out to us directly at 76192-30309