Assistant Manager - Corporate VIP Client Relations

Actively Reviewing the Applications

SBI Card

India, Haryana, Gurugram Full-Time On-site

Posted 1 hour ago • Apply by June 8, 2026

Job Description

Job Description

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s In It For YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for supporting the existing corporate VIP clients in terms of providing accurate information, correct data and guiding them regarding corporate card related requested assistance. The role is also responsible for handling Corporate VIP Cardholder queries via Call, E-mails and maintain follow ups diligently.

Role Accountability

Ensure VIP tagging done on requested Corporate Card accounts- Existing Base & New Cards
Ensure timely delivery of Corporate VIP Cards
Responsible for doing welcome call and ensuring assistance on priority KYC for Corporate VIP Cardholders
Connect with Corporate VIP cardholders to provide real-time card authorization decline assistance
Ensure proactive checks on Fees/ Charges levied on Corporate VIP accounts
Resolve queries received from Cardholders through calls, email communications along with proactive servicing, handle with care
Ensure correct execution on card accounts to prevent any escalation or customer complaint and protect customer PII/ SPII data
Investigate and solve corporate VIP customers' problems including complex and long-standing problems
Execute day to day transactional activities assigned as an FPR/SPR (First/Second Person Responsible); prepare card account/ corporate level reconciliations, reports and MIS; coordinate with IT to build auto-scheduled reports
Maintain accurate records of approvals, records of discussions, correspondence with corporate customers, web-service portal enrollments and VISM (Visa Intelilink Spend Management) enrollments
Maintain follow-up activities, track and execute instructions as and when received by the credit team for corporate level relationship maintenance and controlled credit limit exposure
Perform process documentation and compliance adherence.
All assigned activities/reports& MIS to be maintained, published timely and accurately.
Timely actioning of scheduled proactive Monitoring / Servicing activities/ Risk Related activities and other ad hoc activities.
Assist/Lead on Projects, System enhancements, Process simplifications - Timely closure of Testing's, Coordination with Product, IT and other relevant stakeholders