Freelance Service Executive – Exports

Our client is a leading energy solutions company specializing in batteries, inverters, UPS systems, and power backup products, serving customers across domestic and international markets is looking for a Service Executive- Support.

Key responsibilities :

• Conduct regular service update calls with partners
• Manage and track complaints through JIRA/CRM tools
• Ensure SLA adherence, timely closures, and RCA tracking
• Act as SPOC for partner escalations
• Manage battery claims and settlement coordination
• Track MAT % and performance metrics
• Generate monthly reports (Battery Plant / export markets)
• Track complaint trends, and service performance
• Manage Spare Masters updates (Lithium, HF, UPS)
• Support SKD segregation (e.g., Nepal) and regional requirements
• Assist in spare planning and availability
• Coordinate with Chinese suppliers for technical clarifications, failure investigations, and PIP (product Improvement Plan)
• Prepare service escalation reports (logs, photos, serial numbers, usage data).
• Track supplier response and follow-up until closure.

Skills Required

• Technical understanding (inverters/batteries preferred)
• Strong coordination & communication
• Basic Excel & CRM/JIRA familiarity
• Problem-solving & ownership mindset