Franchise Manager

The Franchise Manager will be responsible for overseeing and strengthening the performance of all franchise outlets. The role involves regular outlet audits, sales and profitability improvement, financial analysis (P&L), and acting as a secondary point of contact for new franchise enquiries. The objective is to ensure brand consistency, operational excellence, and sustainable franchise growth.

1. Franchise Operations & Compliance

• Conduct regular visits to franchise outlets to ensure compliance with brand standards, SOPs, hygiene, food safety, and operational guidelines.
• Identify operational gaps and ensure timely corrective actions.
• Ensure franchisees adhere to contractual obligations and brand policies.
• Coordinate with franchisees for smooth day-to-day operations.

2. Auditing & Reporting

• Perform periodic operational, stock, billing, and process audits across franchise outlets.
• Prepare audit reports highlighting deviations, risks, and improvement areas.
• Follow up with franchisees to ensure audit observations are closed within defined timelines.

3. Sales & Business Improvement

• Analyze outlet-wise sales performance and identify opportunities to improve revenue and footfall.
• Suggest and implement sales-boosting initiatives, promotions, and operational improvements.
• Work closely with franchisees to improve customer experience and repeat business.
• Track performance metrics and recommend corrective strategies where required.

4. Financial Oversight & P&L Management

• Prepare and review monthly Profit & Loss statements for franchise outlets.
• Analyze key cost heads, margins, and profitability drivers.
• Assist franchisees in understanding their financial performance and improving profitability.
• Highlight financial risks or red flags to management.

5. Franchise Relationship Management

• Act as a bridge between franchisor and franchisees to ensure smooth communication.
• Address franchisee concerns and escalate critical issues to management when required.
• Support franchisees during operational challenges and transitions.

6. New Franchise Support (Secondary POC)

• Act as the second point of contact for new franchise enquiries.
• Provide initial information, documentation, and process guidance to prospective franchisees.
• Coordinate with management for site evaluation, onboarding, and handover processes.

Key Performance Indicators (KPIs)

• Franchise audit compliance score
• Sales growth and profitability improvement of franchise outlets
• Timely preparation of P&L reports
• Closure rate of audit observations
• Franchisee satisfaction and retention

Required Qualifications & Skills

• Bachelor’s degree in Business Administration, Management, Finance, or a related field.
• 2–5 years of experience in franchise operations, retail, QSR, or FMCG (preferred).
• Strong understanding of audits, SOPs, and compliance.
• Working knowledge of P&L, costing, and basic financial analysis.
• Excellent communication and interpersonal skills.
• Willingness to travel frequently for outlet visits.
• Problem-solving mindset with strong attention to detail.

Preferred Attributes

• Experience in food & beverage or ice cream/QSR brands
• Ability to handle multiple franchise locations independently
• Commercially driven with hands-on operational approach