Field Service Technician

Position: Field Service Technician

Reports to: Manager of Quality Systems and Safety

Company Overview:

Zumbiel Packaging is a fourth-generation family-owned business that has been in the printing business for over 170 years. We are a printing company offering a wide range of products from beverage to consumer, and one of the leading in the industry. This is a company that offers the opportunity for a career and a unique culture with our family-owned atmosphere.

Why work for us?

• Medical, Dental, Vision, and 401k with company match
• Culture and engagement committee
• Unique family-owned culture
• Wellness program
• Room for growth and development
  
  
  

Position Description:

Provides technical support and training to personnel, supports sales, and ensures efficient operation and customer satisfaction.

Primary Responsibilities:

Operational responsibility for service delivery and equipment maintenance:

• Manage number of customer complaints through differentiating formal and informal customer complaints.
• Build relationships with customers to help anticipate issues to enable plant throughput.
• Sample, rework and/or sort suspect product at customer sites as needed.
• Initiate improvement requests for customer locations that have documented need.
• Identify customer packing les that seem to create defects and provide possible solutions to optimize the machine performance.
• Manage new business accounts transition steps which impacts customer satisfaction.
• Manage customer interface in conjunction with customer service, sales, and operations.
• Alignment with operations and service at Zumbiel.
  
  
  

Key Performance Metrics:

• Equipment Availability (OEE)
• Meet T&E plan month to month and yearly
• Courtesy visits to customers
• Feedback to customers on corrective action reports and credits
• Develop action plans to improve moving forward
  
  
  

Key areas for backup:

• Regulatory compliance, records, reporting, and documentation (EPA, etc.)
• Building records, drawings, and documentation maintenance
• Equipment records, drawings, and documentation maintenance
• OEM and contractor contracts
  
  
  

Must be authorized to work in the United States

Zumbiel Packaging provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.