Facility Executive - Soft

We are seeking an experienced Facilities Executive specializing in soft services to oversee and manage non-technical facility operations at our corporate office location. This role focuses on coordinating and supervising soft services including cleaning, catering, landscaping, waste management, and other hospitality-related services that enhance the workplace experience for our employees and visitors.

Key Responsibilities:

Soft Services Management:

• Oversee daily cleaning operations including office areas, restrooms, common spaces, and specialized areas
• Manage catering services, kitchen facilities, and food service operations
• Coordinate landscaping and grounds maintenance for exterior areas
• Supervise waste management, recycling programs, and sustainability initiatives
• Manage reception, security, and visitor management services
  
  

Vendor & Contract Management:

• Manage relationships with soft services vendors and contractors
• Monitor service level agreements (SLAs) and ensure compliance with contract specifications
• Conduct regular vendor performance reviews and quality assessments
• Negotiate service improvements and resolve vendor-related issues
• Coordinate vendor scheduling and access management
  
  

Quality Control & Standards:

• Establish and maintain high standards for all soft services operations
• Conduct regular facility inspections to ensure service quality and cleanliness standards
• Implement quality control procedures and corrective action plans
• Monitor customer satisfaction through feedback systems and surveys
• Ensure compliance with health, safety, and environmental regulations
  
  

Operational Excellence:

• Develop and implement standard operating procedures for soft services
• Manage soft services budgets and cost optimization initiatives
• Coordinate special events, meetings, and facility-related activities
• Handle employee requests and complaints related to soft services
• Maintain accurate records and reporting on service performance metrics
  
  

Team Leadership:

• Supervise on-site soft services staff and contractors
• Provide training and guidance on service standards and procedures
• Coordinate staff scheduling and coverage requirements
• Foster positive relationships betwe