Facility and Community Executive

Company Description Boxoffice Space is a leading commercial real estate company offering a variety of modern workspace solutions, including premium, fixed, and flexible options. The organization focuses on affordability, convenience, and distinctive design to meet the diverse needs of businesses of all sizes. With a client-centric approach that blends real estate expertise and entrepreneurial thinking, Boxoffice Space delivers customized workspace solutions and strong support services. The company serves local and international enterprises across multiple industries, helping them find innovative work environments that promote growth and success.

Role Description The Facility and Community Executive is a full-time, on-site role based in Pune City, responsible for the smooth daily operations of the coworking facility and the overall member experience. This role oversees facility and building management, including monitoring maintenance activities, coordinating with vendors, ensuring safety and cleanliness, and supporting space utilization. The executive serves as a primary point of contact for members, handling queries, resolving issues, and ensuring high customer satisfaction. Daily responsibilities include conducting walkthroughs, maintaining service standards, supporting community events, and collaborating with internal teams to improve processes and the overall workspace environment.

Qualifications

• Candidates should possess strong skills in Facilities Operations and Facility Management (FM), with experience in managing modern office or coworking spaces.
• Candidates should possess skills related to Building Management, including coordination with maintenance teams, vendors, and adherence to safety and compliance standards.
• Candidates should possess a focus on Customer Satisfaction, with the ability to handle member interactions, address concerns promptly, and maintain a positive community atmosphere.
• Candidates should possess effective Communication skills, including clear verbal and written communication and the ability to collaborate with diverse stakeholders.
• Additional beneficial qualifications include experience in commercial real estate or coworking operations, basic knowledge of health and safety regulations, strong organizational and problem-solving abilities, and proficiency with office and facility management software.
• A bachelor’s degree in Facilities Management, Business Administration, Hospitality, or a related field is preferred, along with prior experience of 1-3 years in a client-facing operational role.