EV Service Support Engineer

Job Title - EV Service Support Engineer

Location : Coimbatore

Qualification: Diploma/B.E (Mechanical, Electrical, Automobile)

Salary - As per Industry Standards

Experience - 6 to 8 Years

Domain Experience:

• Preferably in Electric Vehicles (EV)

Key Responsibilities:

• Serve as the primary point of contact for customers service inquiries and technical support for dealer service teams.
• Address customer concerns, diagnose issues, and provide timely solutions or recommendations while maintaining smooth communication with dealers.
• Coordinate with International teams to ensure prompt and professional service support.
• Oversee and coordinate vehicle servicing, repairs, and preventive maintenance activities, ensuring timely and effective resolution of service issues.
• Maintain comprehensive service records and reports for all vehicles, including parts usage, service actions, and feedback from dealers.
• Diagnose and resolve complex mechanical and electrical issues in coordination with dealer service teams.
• Provide technical guidance and on-site training to dealer service technicians on diagnostics, repair procedures, and maintenance practices.
• Assist in developing training materials, service manuals, SOPs, and other technical documentation to support high-quality service operations.
• Support the processing of warranty claims in accordance with company policies and coordinate with the spare parts department to ensure timely availability of required components.
• Gather and analyze feedback from dealers to identify recurring service issues and opportunities for product or service improvements.
• Collaborate with the Product Development team to share insights and contribute to continuous improvement initiatives.
• Prepare periodic service performance and customer satisfaction reports, highlighting key metrics and improvement areas.

Key Skills:

• Strong knowledge of electric vehicle systems (battery, drive train, controllers, etc.)
• Excellent diagnostic and troubleshooting skills.
• Customer-centric approach with excellent communication and interpersonal skills.
• Experience in handling international clients preferred.
• Proficiency in service documentation, CRM tools, and data analysis.
• Leadership ability to manage service teams and coordinate across departments.

Additional Requirements:

• Valid passport and willingness to travel