Job Description

TCS Hiring !!! Role: EUCS_TOOLS_SCCM (End User Computing) Exp: 4-8 Years Location: Kolkata JD Must-Have** At least 4 years of previous IT End User Support Proficient in English communication and should have experience supporting end users remotely through remote connecting tool Should have expertise in Windows, Macbooks and associate?s tools like Intune, Jamf, Bonger, ?Team Viewer?, TANIUM etc. Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely Work experience in ITSM ticketing tool like Cherwell, tracking and closure ? Incident Management experience ? Managing incidents including business expectations and communication, should have experience in Major Incident Call handling Should have knowledge on Active Directory, should be able to manage ID creation, ID management, Password reset Exposure in remote connecting tool , Application packaging L2 Level Desktop Troubleshooting Experience on Hardware and Software ? Strong knowledge of Microsoft based operating systems (Windows 10, 11) ? Microsoft based Office 365 applications , Macbooks Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation) Look out for areas of improvement to help enhance user experience from desktop support perspective Should be flexible to work in any shifts/Weekends Knowledge on Customer satisfaction and handing customer experience ? Should have experience in installing approved software remotely Good-to-Have Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role