Engineer

Job Description

Job Title: L1 Engineer - UAM & O365

• Location: Kolkata (Onsite)
• Experience: 2-5 years
• Salary: Upto 7LPA

Role Overview

Diversity profiles only

We are looking for an L1 Engineer – UAM & O365 to support User Access Management (UAM) and Microsoft 365 operations.

Key Responsibilities

User Access Management (UAM)

* Handle Joiner/Mover/Leaver (JML) requests within SLA.

* Provision and deprovision users in *Microsoft Entra ID (Azure AD)* and *on-prem Active Directory*.

* Manage MFA, SSPR, password resets, account enable/disable.

* Manage security groups, distribution lists, shared mailboxes, and role-based access.

* Assign and reclaim Microsoft 365 licenses (E3/E5/F plans).

* Perform access reviews and maintain audit/compliance documentation.

* Ensure adherence to least privilege, segregation of duties (SoD), and audit requirements.

*Microsoft 365 – L1 Support

* Exchange Online: Mailbox creation, aliases, mail flow checks, shared mailboxes, quarantine releases.

* Microsoft Teams: Login issues, basic meeting policies, team/channel access, call quality triage.

* SharePoint & OneDrive: Site access, permission management, sync issue troubleshooting.

* Intune (Basic): Device enrollment issues, compliance checks, profile assignments.

* Entra ID: Sign-in issues, basic conditional access troubleshooting, group management.

* Use M365 Admin Centers to perform standard operational tasks.

* Monitor alerts and escalate incidents as per defined playbooks.

* Assist in updating SOPs, runbooks, and knowledge base articles.

Process & Compliance

* Follow ITSM processes (Incident, Change, Problem).

* Maintain accurate documentation, access records, and license inventories.

* Support compliance requirements (ISO 27001, SOX, GDPR).

* Ensure SLA/OLA adherence and high-quality end-user support.

Must-Have Skills

* Hands-on experience in JML lifecycle management.

* Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive, Intune – basic).

* Azure AD / Entra ID and on-prem AD fundamentals.

* MFA, SSPR, and basic conditional access troubleshooting.

* Experience with ticketing tools (ServiceNow / Jira).

* Strong communication and documentation skills.

Nice-to-Have Skills

* Azure AD Connect / hybrid identity exposure.

* Defender for Office 365 (quarantine, safe links).

* Basic PowerShell scripting.

* Understanding of RBAC, access reviews, and PIM.

Qualifications & Experience

* 2–4 years of experience in IT Service Desk / UAM / O365 L1 support.

* Bachelor’s degree in IT / Computer Science or equivalent experience.

* Preferred certifications:

• MS-900, SC-900

• AZ-104 / MD-102 / MS-102 (plus)

Key Performance Indicators (KPIs)

* SLA adherence and First Contact Resolution (FCR).

* Accuracy in access provisioning and deprovisioning.

* Timely leaver access revocation and license recovery.

* CSAT scores and documentation quality.

* Backlog and ticket aging control.

Work Schedule

* Rotational or general shift

* On-call support may be required during planned changes or major incidents

Call US AT 7889918973