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NTT DATA North America Logo

End User Computing Analyst

Actively Reviewing the Applications

NTT DATA North America

1–2 years
Posted 2 days ago • Apply by June 11, 2026

Job Description

Roles and Responsibilities:

  • End user support-Desktop support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands.
  • Addressing user tickets regarding hardware, software and networking
  • Walking customers through installing applications and computer peripherals
  • Asking targeted questions to diagnose problems

Requirements:

  • 1- 3 years of experience in Desktop and Laptop support.
  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Required Skills

Issue management Root Cause Analysis ITSM
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