Ecommerce Specialist

Company Description Lotus iMall is an evolving retail and ecommerce organization focused on providing a seamless shopping experience across online and in-store channels. Based in Surat, the company is expanding its digital footprint with a growing product portfolio and customer base. Lotus iMall emphasizes customer satisfaction, efficient operations, and data-driven decision-making. Team members are encouraged to bring fresh ideas, collaborate across functions, and contribute to building a competitive online marketplace.
Role Description The Ecommerce Specialist is a full-time, on-site role based in Surat. This role is responsible for managing product listings, pricing, and promotions across ecommerce platforms, ensuring accurate and engaging content. The specialist monitors website performance, customer behavior, and sales data to optimize conversion rates and overall online revenue. Day-to-day tasks include coordinating with sales, marketing, and customer service teams, handling order-related issues, and maintaining inventory accuracy for online channels. The role also involves implementing merchandising strategies, supporting digital campaigns, and providing regular performance reports to leadership.
Qualifications

• Candidates should possess strong E-Commerce and Sales skills to manage online channels and drive revenue growth.
• Candidates should possess solid Analytical Skills to interpret data, track key metrics, and identify opportunities for optimization.
• Candidates should possess effective Communication and Customer Service skills to collaborate with teams and support a positive customer experience.
• Relevant experience in ecommerce platforms, online merchandising, or retail operations is highly beneficial.
• A bachelor’s degree in business, marketing, commerce, or a related field is preferred.
• Proficiency with ecommerce tools, spreadsheets, and basic reporting dashboards is an advantage.
• Ability to work on-site in Surat, manage multiple tasks, and adapt to a fast-paced retail environment.