Ecommerce Operations Analyst

Company Description

Future Roots is a premier online destination for sustainable, healthy, and aesthetically pleasing indoor plants. We are dedicated to helping individuals bring the refreshing presence of nature into their homes and workplaces through a curated collection of air-purifying and low-maintenance plants, tailored for diverse lifestyles and spaces. Each plant is carefully selected, nurtured with expertise, and delivered with easy-to-understand care instructions to ensure successful incorporation into your environment. Our mission is to make living spaces greener, promote healthier workplaces, and foster a deeper connection to nature through mindful living.


Job Alert:
D2C Ecommerce Operations Analyst

Location: Mumbai (On-site)

About the Role

We are a fast-growing D2C brand looking for a highly analytical and execution-focused Ecommerce Operations Analyst. This role sits at the intersection of data, operations, and profitability.

You will be responsible for tracking daily business performance, identifying leakages (especially in COD and RTO), and working closely with operations and marketing teams to improve overall efficiency and margins.

Key Responsibilities
1. Daily Business Tracking
• Monitor daily orders, revenue, and collections (COD vs prepaid)
• Track end-to-end cost including product, shipping, RTO, packaging, and platform fees
• Calculate daily and per-order profitability
2. RTO & COD Optimization
• Analyze RTO trends by city, pincode, and product
• Identify high-risk zones and recommend COD restrictions or interventions
• Improve prepaid conversion through data insights
3. Operations Management
• Coordinate with warehouse and courier partners for smooth dispatch
• Track shipment timelines, delays, and delivery success rates
• Identify operational gaps leading to returns or damages
4. Dashboard & Reporting
• Build and maintain daily and weekly dashboards (Google Sheets / Excel)
• Share actionable insights with founders and leadership
• Ensure a single source of truth for all ecommerce metrics
5. Performance Optimization
• Analyze product-level profitability
• Work with marketing team to align ad spend with profitable SKUs
• Suggest improvements in packaging, logistics, and delivery experience

Requirements
• 2 to 5 years of experience in ecommerce, D2C, or marketplace operations
• Strong proficiency in Excel / Google Sheets (mandatory)
• Hands-on experience with platforms like Amazon Seller Central, Shopify, or similar
• Understanding of logistics, shipping, and RTO dynamics in India
• Strong analytical thinking with attention to detail
• Ability to work in a fast-paced, execution-driven environment

What We’re Looking For
• Someone who thinks in numbers and outcomes, not just tasks
• Ability to connect data with real business decisions
• Ownership mindset with strong problem-solving skills

Why Join Us
• Work directly with founders
• High ownership and decision-making exposure
• Opportunity to scale a fast-growing D2C brand

#hiring #d2c