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IDFC FIRST Bank Logo

E-Branch Relationship Manager

Actively Reviewing the Applications

IDFC FIRST Bank

India, Maharashtra, Thane Full-Time On-site INR 8–12 LPA
Posted 8 hours ago • Apply by May 3, 2026

Job Description

Job Requirements

About theRole: As an E-Branch Relationship Manager you will be part of the Turbo Cross-Sell team. This role is focused on engaging customers to drive revenue growth, identifying new business opportunities, and ensuring timely resolution of customer queries. You will play a key role in enhancing customer experience and contributing to the overall success of the branch.

KeyResponsibilities

Primary Responsibilities

  • Meet and exceed revenue targets by actively engaging with customers.
  • Identify and explore new business opportunities to drive growth.
  • Ensure faster resolution of customer issues with effective follow-through.
  • Conduct market research to evaluate customer needs and identify selling opportunities.

Secondary Responsibilities

  • Support and train team members to consistently exceed daily and weekly targets.
  • Collaborate effectively with internal and external stakeholders to achieve business objectives.

What We Are Looking For

Education Qualification: Prior experience in retail banking, sales, or customer relationship management is desirable.

Experience: Prior experience in retail banking, sales, or customer relationship management is desirable.

Skills and Attributes

  • Excellent written and verbal communication skills.
  • Strong understanding of liabilities and assets products and processes.
  • Exceptional convincing and interpersonal skills.
  • Ability to work collaboratively in a team environment.
  • Proactive approach to problem-solving and customer engagement.

Required Skills

Communication Sales Customer Relationship Management Relationship Management Market Research Research Customer Engagement Cross-sell Retail Banking Turbo Sell Branch Verbal Communication
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