DVR Auditor

Summary:

The DVR Auditor will be responsible for conducting detailed reviews of both pre-recorded and live video footage from test centers, including test sessions and interactions.

This role is critical in ensuring compliance with operational standards, identifying anomalies, and supporting continuous improvement in testing environments

Key Responsibilities:

• Review and audit recorded video footage from test centres, including candidate interactions and test administration procedures.
• Identify and document any irregularities, violations, or areas of concern.
• Prepare detailed audit reports summarizing findings, including timestamps, observations, and recommended actions.
• Collaborate with Test Centre Managers and associated teams to escalate issues and support corrective actions.
• Maintain strict confidentiality and data protection standards while handling sensitive footage.
• Ensure timely completion of audits in accordance with internal SLAs and compliance requirements.

Required Skills & Qualifications:

• Exceptional attention to detail and observational skills.
• 1+ year of experience in either the call centre or test centres
• High level of focus and concentration for extended periods.
• Strong written communication skills for clear and concise reporting.
• Ability to work independently and manage time effectively.
• Familiarity with video playback tools and audit documentation systems.
• Basic understanding of compliance and testing protocols (preferred).
• Prior experience in auditing, surveillance review, or quality assurance (preferred).

Additional Requirements:

• Willingness to work flexible hours if required to accommodate live footage review.
• Comfortable working in a secure, monitored environment.
• Commitment to maintaining integrity and objectivity in audit assessments.