Director PMO

Director – PMO

About Credit Saison India

Established in 2019, Credit Saison India (CS India) is one of the country’s fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and fintechs. Its tech-enabled model coupled with underwriting capability facilitates lending at scale, meeting India’s huge gap for credit, especially with underserved and under penetrated segments of the population.

Credit Saison India is committed to growing as a lender and evolving its offerings in India for the long-term for MSMEs, households, individuals and more. Credit Saison India is registered with the Reserve Bank of India (RBI) and has an AAA rating from CRISIL (a subsidiary of S&P Global) and CARE Ratings.

Currently, Credit Saison India has a branch network of 80+ physical offices, 2.06 million active loans, an AUM of over US$2B and an employee base of about approx. 2,000 employees.

Credit Saison India is part of Saison International, a global financial company with a mission to bring people, partners and technology together, creating resilient and innovative financial solutions for positive impact. Across its business arms of lending and corporate venture capital, Saison International is committed to being a transformative partner in creating opportunities and enabling the dreams of people.

Saison International is the international headquarters (IHQ) of Credit Saison Company Limited, founded in 1951 and one of Japan’s largest lending conglomerates with over 70 years of history and listed on the Tokyo Stock Exchange. The Company has evolved from a credit-card issuer to a diversified financial services provider across payments, leasing, finance, real estate and entertainment. Based in Singapore, Saison International’s global operations span over Singapore, India, Indonesia, Thailand, Vietnam, Mexico, Brazil, with active investments in debt, equity, corporate venture capital, and technology.

Role Overview

The Director – PMO will lead end-to-end delivery of complex technology programs across the organization. This role is responsible for establishing strong project governance, driving execution excellence, and ensuring alignment between business objectives and technology delivery.

The ideal candidate brings deep hands-on project management experience, strong expertise in Jira tooling and workflows, and Agile delivery, and the ability to collaborate effectively with cross-functional teams in a high-quality, regulated financial services environment, such as credit and lending platforms.

Key Responsibilities

• PMO Leadership & Governance
• Lead and mature the Technical PMO function, defining standards, frameworks, and best practices
• Establish and enforce project governance, delivery cadence, and reporting mechanisms
• Own portfolio-level planning, prioritization, and execution across multiple concurrent initiatives
• Ensure compliance with internal controls, audit, risk, and regulatory requirements
• End-to-End Project & Program Delivery
• Manage end-to-end project delivery from initiation to closure, including scope, schedule, budget, quality, and risk
• Drive delivery of technology initiatives such as:
• Core lending / credit platforms
• Digital applications
• Data, analytics, and integrations
• Cloud, infrastructure, and modernization programs
• Proactively manage risks, issues, assumptions, and dependencies (RAID)
• Agile & Jira Excellence
• Act as a Jira power user and PMO owner, defining workflows, dashboards, and metrics
• Drive Agile, Scrum, SAFe, or hybrid delivery models as appropriate
• Ensure accurate tracking of epics, stories, sprints, releases, and milestones
• Provide real-time visibility into delivery health using Jira reports and dashboards
• Cross-Functional Collaboration
• Work closely with:
• Engineering & Architecture
• Product Management
• Business & Operations Risk, Compliance, and Security teams
• Act as a bridge between technical and non-technical stakeholders
• Facilitate decision-making, dependency resolution, and executive alignment
• Stakeholder & Executive Management
• Provide clear, concise, and data-driven updates to senior ladership
• Translate complex technical delivery status into executive-level insights
• Support strategic planning, roadmap development, and investment decisions
• Quality, Risk & Continuous Improvement
• Drive a culture of delivery excellence, quality, and accountability
• Identify opportunities to improve delivery velocity, predictability, and outcomes
• Implement lessons learned and continuous improvement initiatives

Experience & Background

12+ years of experience in Technical Project / Program / PMO roles.

Proven experience managing large-scale, cross-functional technology programs

• Strong background in financial services, banking, NBFC, fintech, or credit/lending platforms preferred
• Demonstrated hands-on delivery experience (not just governance)
• Technical & Tools Expertise
• Expert-level experience with Jira (configuration, dashboards, workflows, reporting)

Strong understanding of:

• SDLC and Agile methodologies
• APIs, integrations, cloud platforms
• Data and security considerations in financial systems

Leadership & Soft Skills

• Strong leadership and influencing skills across all levels
• Excellent communication, presentation, and stakeholder management abilities
• Obsession on clarity
• Have authority without hierarchy
• Prioritize ruthlessly without burning teams
• Communicate clearly with execs (no surprises)
• Bias toward progress over perfection
• Are trusted because they’re fair, consistent, and honest

Ability to operate in a high-quality, fast-paced, and regulated environment

Strong problem-solving and decision-making mindset

Preferred Qualification

• PMP, PgMP, SAFe, Scrum, or similar certifications
• Experience working with global or distributed teams
• Exposure to regulatory frameworks and audits in financial service (edited)