Director of Security and Surveillance

Actively Reviewing

Rising Star Casino

10–20 yrs exp Posted 1 month ago · Apply by Jul 18, 2026

Job Description

POSITION SUMMARY: The Director of Security & Surveillance (DSS) leads all property security and surveillance operations to protect guests, team members, assets, and the gaming enterprise. This role owns the property’s approved security and surveillance internal controls, ensures 24/7 surveillance coverage and incident response, and is the primary liaison to the Indiana Gaming Commission (IGC) agents on site and remotely. The DSS sets standards, coaches leaders, and drives continuous improvement—because “safe, compliant, and calm” is not optional in a casino.

Regulatory compliance & liaison

Maintain, implement, and periodically update the property’s Surveillance Plan and related procedures consistently; ensure plans remain accurate, complete, and match real-world practice.
Ensure proper management of the Commission Surveillance Room (exclusive use, access controls, key custody, and non-visibility to public/employees).
Lead responses to IGC inquiries, audits, disciplinary actions, and investigations; maintain evidence, logs, and records per IGC rules and approved internal controls (including surveillance photography handling and printing rules.
Own Security elements of the property’s Internal Controls (security incidents, system failures, malicious code/denial-of-service responses, etc.) and coordinate timely submissions/updates and emergency updates under.
Enforce age restrictions on the casino floor and restricted areas; partner with Operations to prevent and document violations (e.g., under-21 presence prohibition).

2) Surveillance operations

Ensure uninterrupted monitoring and recording of all gaming activities, count rooms, cage, table fills/credits, EGDs, cash handling points, and other required coverage per the approved Surveillance Plan; verify camera uptime and coverage meet plan requirements.
Oversee surveillance reviews supporting table fills and other cash/asset movements in accordance with approved internal controls (e.g., fills/credits procedures).
Direct real-time detection, documentation, and escalation of cheating, theft, game irregularities, and policy breaches; ensure proper chain-of-custody for digital media and stills per IGC expectations.

3) Security operations

Lead uniformed security (patrol, access control, incident response, VIP escorts, perimeter and back-of-house security) and ensure alignment with internal controls and emergency plans.
Oversee development, drills, and execution of the property Emergency Response Plan (medical events, fire, severe weather, active threat, evacuation), with documentation.
Coordinate with IT and Compliance on remote access and technology-change controls relevant to protected systems (e.g., surveillance, access control); ensure security’s role in incident detection/reporting is clear and followed.

4) Investigations, reporting & case management

Direct, review, and approve incident reports, interviews, evidence handling, and referrals to IGC, law enforcement, and internal partners.
Maintain metrics dashboards (incidents by type, response times, recovery values, camera downtime, false alarm rates).
Partner with Compliance on Title 31/AML observations, patron disputes, and self-exclusions/trespass enforcement (as defined in internal controls).

5) Leadership, staffing & training

Lead, mentor, and performance-manage Security & Surveillance managers, supervisors, and employees; build staffing models that ensure 24/7 coverage and succession depth.
Develop and deliver training on regulatory standards, internal controls, use-of-force continuum, de-escalation, evidence handling, and report writing; certify camera operators on all systems.
Foster a professional culture of discretion, confidentiality, and guest service—firm with risks, gracious with guests.

6) Technology, assets & budget

Own the life cycle of CCTV and access-control systems (specs, upgrades, redundancy, uptime targets, vendor SLAs, acceptance testing).
Ensure all vendors related to gaming activity are appropriately vetted/licensed per IGC guidance; coordinate with Purchasing/Legal on supplier licensing requirements.
Manage departmental budgets (labor, maintenance, capital) and deliver cost-effective risk reduction.

Required Skills & Competencies

Regulatory mastery: Working command of 68 IAC Title 68 for Security, Surveillance, Internal Controls, and related definitions (Articles 1, 12, 15, 25) and how they operationalize on a casino floor.
Operational surveillance expertise: Proficiency with modern digital CCTV (VMS, analytics), camera placement/coverage standards, and evidence export/retention that meets IGC requirements. Coverage & uptime: ≥99% required camera uptime; no critical blind-spots during required operations.
Security leadership: Strong incident command, de-escalation, and emergency management; proven ability to coordinate with IGC agents, local law enforcement, EMS, and property leadership.
Controls & audit orientation: Skilled at writing, interpreting, testing, and remediating internal controls; comfortable owning corrective action plans arising from IGC orders or findings.
Data & systems: Ability to build and interpret dashboards (incidents, response times, downtime), manage access-control systems, and partner with IT on security technology risks.
Communication: Capable of briefing executives and regulators, coaching frontline staff, and writing court-ready reports.
People leadership: Develops managers, builds bench strength, and holds the line on standards—while keeping morale intact.
Incident management: Response time to priority events; case closure/quality; recovery/ loss-avoidance; repeat-incident reduction.

Qualifications

Experience: 8–10+ years in casino Security and/or Surveillance with experience in leadership; multi-department leadership (both Security and Surveillance) preferred.
Education: Bachelor’s degree in criminal justice, Security Management, or related field (or equivalent combination of education/experience) preferred, high school or equivalent required.
Licensing: Ability to obtain and maintain an IGC Occupational License at the level designated for this role; familiarity with Level 1/2 distinctions and renewal/re-investigation cadence.
Certifications (preferred): First Aid/CPR/AED
Technical: Hands-on with enterprise VMS, access control, alarm integration, evidence management, and report/case systems.
Background: Must pass all background checks and meet suitability standards required by the IGC and Rising Star Casino.

Physical & Schedule Requirements

Work in a 24/7 environment; respond to after-hours incidents as needed.
Frequent standing/walking on the casino floor; ability to lift up to 25 lbs; extended viewing of monitors.
Work in secure and restricted areas, including the Commission Surveillance Room, pursuant to access rules.

Working Relationships

Daily coordination with IGC enforcement agents and Commission Surveillance Room protocols; frequent interaction with Table Games, Slots, Cage/Count Room, IT, Facilities, Compliance/AML, and HR.

Physical Requirements, Essential Skills, Working Conditions

LEGEND

(1) Light Applies to job 0 - 30% of the time

(2) Moderate Applies to job 31 - 60% of the time

(3) Heavy Applies to job 61 - 100% of the time

PHYSICAL:

(3) Standing (1) Lifting

(3) Walking or Mobility (1) Carrying

(2) Climbing (1) Pushing

(2) Turning (1) Pulling

(2) Running (3) Hearing

(3) Bending/Stooping (3) Observing