Director IT Operations

Actively Reviewing the Applications

Michael Page

Gurgaon Full-Time 10–20 years

Posted 2 days ago • Apply by June 11, 2026

Job Description

Help leading enterprises modernize their infrastructure without upfront capital
Be part of a collaborative environment where innovation meets purpose

About Our Client

A global leader in sustainability and infrastructure modernization, helping enterprises decarbonize and optimize operations across thousands of sites worldwide.

Job Description

Own all IT operations and service delivery, ensuring predictable, stable, and secure technology operations aligned with business priorities
Deliver comprehensive ITIL implementation across the organization including change management, configuration management, release management, incident management, and service level management
Execute IT service management strategy, driving operational excellence and continuous improvement
Execute administration and operations of enterprise systems including CRM (Salesforce), ERP (NetSuite), and marketing automation platforms (HubSpot)
Oversee enterprise systems administration across diverse technology platforms including SaaS applications and integrated business platforms
Drive execution of cybersecurity controls, monitoring, and incident response as defined by the security strategy

The Successful Applicant

Minimum of 12+ years of progressive IT leadership experience including systems administration, team management, and multi-national team leadership with proven track record of driving operational excellence
Deep expertise in ITIL v4 methodologies including comprehensive understanding of service management, change management, configuration management, release management, and incident management with proven implementation experience
Exceptional English communication and influence skills with demonstrated ability to communicate complex technical concepts to diverse audiences and build collaborative partnerships across cultural boundaries
Proven execution leadership with ability to translate strategic direction into operational results while partnering effectively with senior leadership
Strong coaching and mentoring capabilities with proven experience developing technical talent and building operational capabilities in distributed team environments
Demonstrated Agile methodology expertise including iterative delivery, stakeholder collaboration, cross-functional team leadership, and continuous improvement practices
Customer-obsessed mindset with experience delivering technology solutions that prioritize user experience, adoption success, and measurable business outcomes
Experience with enterprise systems including CRM platforms (Salesforce), ERP systems (NetSuite), and marketing automation tools (HubSpot)

What's on Offer

Competitive salary package ranging from ₹70lac to 1Crore
Opportunity to work with a globally reputed organization
Challenging and rewarding role in the Technology & Telecoms industry.
Supportive and professional work environment.
Attractive holiday and leave policy.

If you are a passionate and experienced IT professional, this is your chance to take your career to the next level. Apply now to join our team!

Contact: Rikkin Patel

Quote job ref: JN-122025-6905042