Director - Delivery Management

We are seeking a seasoned Director - Delivery Management to lead complex IT delivery programs and ensure excellence across large-scale client engagements. This role demands a results-driven leader with a proven track record of managing global portfolios, driving innovation, and building high-performing teams while maintaining strong client relationships at the executive level.

Responsibilities

• Oversee the end-to-end delivery lifecycle for client engagements, including strategic planning, implementation, governance, and post-implementation support
• Ensure delivery metrics such as scope, schedule adherence, quality, budget compliance, and operational KPIs are consistently met across all engagements
• Manage multi-project portfolios and large cross-functional teams, ensuring collaboration across domains like engineering, quality assurance, business analysis, architecture, and DevOps
• Own the program governance model (SteerCo, WSR, MSR), engaging stakeholders at all delivery levels to maintain alignment on key deliverables and risks
• Take full accountability for the financial health of the client portfolio, including revenue recognition, profitability, and margin improvement
• Perform budget forecasting, variance analysis, and corrective action planning to meet financial targets
• Identify areas for cost optimization and drive OPEX reduction through automation, resource optimization, or enhanced delivery models
• Monitor resource utilization and productivity metrics across multiple projects
• Serve as the primary client liaison for senior-level relationships (e.g., Directors, VPs, CXOs)
• Translate client business challenges into actionable delivery strategies and maintain alignment with client objectives
• Regularly conduct Steering Committee (SteerCo) sessions and executive-level communication to provide delivery updates and propose innovations
• Build, lead, and mentor large distributed teams of 100-150+ resources across nearshore, offshore, and onshore delivery locations
• Design workforce optimization strategies to align the right resources for the program’s delivery outcomes
• Cultivate high-performing teams and drive talent development through mentoring and coaching
• Mediate resource conflicts and escalations while ensuring delivery deadlines are met
• Proactively identify, assess, and mitigate program risks to ensure delivery schedules and client KPIs are not impacted
• Plan for contingencies by implementing robust mitigation actions and escalation protocols
• Ensure continuity of services during high-pressure situations like transitions or operational bottlenecks
• Identify up-sell/cross-sell opportunities within accounts and develop strategies for expanding EPAM's footprint
• Partner with sales and pre-sales teams to contribute to RFPs, SOWs, and business proposals
• Work with Account Managers to leverage successful delivery outcomes for growing client engagements further
• Drive new logo acquisitions by showcasing delivery leadership and engineering excellence
• Drive continuous innovation for client projects through automation, process enhancements, and the adoption of emerging technologies
• Promote best practices across delivery teams, ensuring clients benefit from EPAM’s cutting-edge solutions like cloud-native apps, data platforms, AI/ML, and DevOps pipelines
• Regularly conduct retrospectives and implement improvements to delivery frameworks

Requirements

• 20-25 years of IT program delivery experience, with at least 5-7 years in leadership roles (Senior Manager, Delivery Lead, etc.), handling cross-functional teams and global portfolios
• Proven experience managing multi-million-dollar client accounts  and portfolios
• Strong experience with onshore-offshore delivery models, managing and scaling distributed teams efficiently
• Expertise in large-scale enterprise programs across industries such as BFSI, Telecom, Healthcare, Retail, or Life Sciences
• Strong ability to influence and manage senior-level client stakeholders (Directors, VPs, CXOs) while building trusted relationships
• Pragmatic leadership approach to resolve escalations, handle conflicts within delivery teams, and overcome program challenges effectively
• Experience mentoring delivery teams and building leadership pipelines within the organization
• Familiarity with modern technologies and delivery methods, including Cloud Platforms (AWS, Azure, GCP), Microservices & DevOps, Data analytics platforms (Tableau, Power BI, BigQuery), and Automation frameworks like RPA (UiPath, Blue Prism)
• Understanding of ITIL/ITSM frameworks and SLA-driven managed services delivery
• Knowledge of Agile development methodologies (Scrum, SAFe) and traditional Waterfall-based delivery
• Exceptional leadership, negotiation, and decision-making skills for managing high-pressure situations and escalating delivery performance
• Ability to thrive in ambiguity and deliver results under challenging timelines
• Strong analytical, communication, and interpersonal abilities for fostering team and client collaboration

Nice to have

• PMP / PRINCE2 (Program/Project Management certifications)
• Scrum Master or SAFe Certified Agilist
• Cloud Certifications (AWS, Azure, or GCP)
• Knowledge of automation/tools certification (e.g., Tableau, RPA)