Director, Customer Strategy

• Job Title: Director, Customer Strategy
• Location: Cincinnati, Ohio, United States
• Employment Type: Full-Time

Role Overview

We are seeking a strategic and experienced Director of Customer Strategy to lead the development and execution of customer-focused commercial strategies. This role will drive growth by aligning cross-functional teams, leveraging data-driven insights, and building strong partnerships with key customers and stakeholders.

Key Responsibilities

Customer Strategy & Commercial Leadership

• Develop and execute customer strategies to drive channel growth, engagement, and long-term business performance
• Lead strategic planning aligned with enterprise and commercial objectives
• Identify market opportunities and create differentiated strategies to enhance competitive advantage

Cross-Functional Leadership

• Lead and influence cross-functional teams across Sales, Marketing, Finance, and Category Management
• Partner with senior leadership to shape strategic decisions using customer insights
• Ensure alignment of customer strategies with overall business goals

Data-Driven Insights & Optimization

• Utilize analytics and insights to optimize channel performance and customer engagement
• Evaluate commercial investments and influence profitability outcomes
• Establish KPIs and measurement frameworks to track performance and continuous improvement

Retailer & Partner Engagement

• Build and maintain strong relationships with key retail partners
• Lead joint business planning initiatives and develop compelling value propositions

Organizational Leadership

• Mentor and develop team members to build strategic and commercial capabilities
• Promote a customer-centric approach across the organization
• Drive adoption of best practices in strategy and execution

Required Qualifications

• Bachelor’s degree in Business, Marketing, or a related field
• Minimum 8 years of experience in customer strategy, commercial strategy, or related roles
• Proven experience developing and executing customer-focused strategies
• Strong analytical and strategic thinking skills
• Excellent communication and stakeholder management abilities

Preferred Qualifications

• Experience in consumer goods or related industries
• Experience working in cross-market or global environments
• Strong financial acumen, including budgeting and P&L management
• Ability to lead complex, cross-functional initiatives
• Experience leveraging technology and analytics to drive strategy

Benefits & Work Environment

• Comprehensive benefits package including health and wellness programs
• Paid time off and company-recognized holidays
• Learning and development opportunities
• Inclusive and collaborative work environment

Equal Opportunity Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any other legally protected status.

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