Director, Business Operations & Strategy - Services

Overview

Intuit is a global platform company that is on a mission to power prosperity around the world for consumers and businesses. Across our leading brands – Turbo Tax, Credit Karma, QuickBooks, and Mailchimp – Intuit serves over 100M customers and is one of the few companies in the world to have both a thriving consumer and business ecosystem. Intuit is known for its innovation track record, customer centricity, and its consistent recognition as a top place to work.

Within Intuit’s business platform, the Services Group is $3B+ in annual revenue and solves key jobs such as getting paid and getting capital, and paying and managing workers. Across these experiences we are revolutionizing speed to benefit by evolving from end-to-end workflows where our customers do the work to done-for-you experiences where the work is done for our customers. We are creating transformative product experiences powered by AI Agents where businesses expect Intuit, as their source of truth and system of record for their financials, to provide intelligent insights into their cash flow and upcoming expenses, to help them get invoices paid faster, to complete payroll on their behalf, and to offer capital right when they need it.

Intuit is looking for a Director of Biz Ops & Strategy to serve as a critical strategic and operational partner for our Services business unit, serving as a key member of the Services leadership team. You will be accountable for driving key in-year growth initiatives across Product, Engineering, and Go-To-Market teams, defining our 3-year growth strategy, and perfecting and running the business operating system. The ideal candidate is a "full-stack" leader—someone who can look around corners to shape a 3-year vision, while rolling up their sleeves to drive the monthly operating rhythm and unlock execution velocity today.

If you're a strategic, data-driven leader with clear thinking, problem-solving orientation, and a proven track record of owning and driving end-to-end to deliver outcomes in growth businesses, we want to hear from you. Come join us and help build the future!

Responsibilities

This is a high-impact role where you'll drive strategy and execution within the Services group. Here’s a snapshot of what you'll be doing:

Define & Operationalize the 1- and 3-Year "Plan to Win"

• Partner with the Services Leadership Team to shape the overarching strategy and long-term vision for the business unit.
• Identify and define cross-segment, "better together" opportunities that create a durable competitive advantage for Intuit.
• Ensure the Services business is strategically represented and positioned at the enterprise level, leading the narrative for corporate planning, budgeting, and investment/headcount reviews.
  
  

Own the Services Operating Cadence & Accountability System

• Build, implement, and run the “Services Operating System” to establish a rigorous, predictable rhythm of the business.
• Lead Monthly Business Reviews (MBRs), leadership reporting, and priority reviews.
• Cut through the noise to surface the "few metrics that matter," driving data-informed decisions and ensuring durable, predictable execution across the org.
  
  

Drive Strategic Growth Priorities & Cross-Functional Initiatives

• Create absolute clarity, align disparate teams, and unlock velocity on the top 3 growth priorities for the Services business.
• Diagnose bottlenecks and drive complex initiatives that require intense focus, cross-team alignment (specifically bridging Tech/Engineering and GTM), and accountability.
• Act as a change agent, continually optimizing processes to improve business outcomes and operational agility.
  
  

Qualifications

We're looking for a dynamic and experienced leader who can hit the ground running. Here's what you'll need:

• Experience: 10+ years of progressive experience in corporate strategy, management consulting, or a related field within the tech/SaaS industry.
• Executive Presence: Proven experience partnering with and influencing C-suite and VP/SVP-level executives. Ability to build trust, challenge courageously, and drive leadership alignment.
• Operational Rigor: Deep expertise in building and running operating cadences (MBRs, OKRs, strategic planning cycles) for complex, scaled business units.
• Cross-Functional Leadership: Demonstrated success in bridging the gap between highly technical teams (Engineering, Product) and commercial teams (Go-To-Market, Sales, Marketing).
• Analytical Chops: Strong financial and analytical acumen; ability to distill complex data sets into clear, actionable executive-level insights.
• Bias for Action: A high-velocity operator who thrives in ambiguity, knows how to diagnose root causes of execution drag, and can independently drive solutions.
  
  

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: $257,000.00 - $347,500.00