Desktop Engineer

Actively Reviewing the Applications

Epicenter

Hyderabad Full-Time 1–2 years

Posted 2 days ago • Apply by June 11, 2026

Job Description

About The Job

The Desktop Engineer L1 will be responsible for providing first-level technical support to end users for desktop, laptop, and peripheral-related issues. The role focuses on ensuring smooth day-to-day IT operations by resolving incidents, fulfilling service requests, and maintaining a high standard of user support in line with defined service levels.

The incumbent will work closely with the Help Desk, Network, and Infrastructure teams to escalate complex issues and ensure timely resolution while adhering to organizational IT policies and procedures.

Job Responsibilities/expectations

Provide first-level support for desktops, laptops, printers, scanners, and other end-user peripherals.
Diagnose and resolve issues related to Windows OS, MS Office / Microsoft 365 applications, and standard enterprise software.
Handle user incidents and service requests through the ITSM/ticketing system, ensuring timely updates and closures.
Perform installation, configuration, and troubleshooting of desktop operating systems and applications.
Support user onboarding and offboarding activities including system setup, access provisioning, and asset handover.
Assist in managing IT asset inventory, tagging, and documentation.
Coordinate with internal IT teams and vendors for hardware repairs, replacements, and escalations.
Ensure compliance with IT security policies, endpoint protection standards, and access control procedures.
Maintain proper documentation of procedures, known issues, and resolutions.
Provide basic user guidance and training to improve awareness and reduce recurring issues.

Minimum Qualifications

Diploma or Bachelors degree in Information Technology, Computer Science, or a related field.
1 to 3 years of experience in desktop support or IT help desk role.
Good working knowledge of Windows operating systems and Microsoft Office / Microsoft 365.
Basic understanding of networking concepts such as LAN, Wi-Fi, IP addressing, and printers.
Experience using ITSM/ticketing tools.
Good communication skills and a customer-service-oriented approach.

Desired Qualifications

Certifications such as Microsoft Certified Desktop Support Technician (MCDST), CompTIA A+, or equivalent.
Awareness of Active Directory
Experience supporting enterprise environments and multi-location users.
Awareness of endpoint security tools such as antivirus, EDR, and disk encryption.
Ability to work in a team-oriented, SLA-driven support environment.

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