Deputy Manager Training

Designation                   : Deputy Manager - Training

Location                         : Bengaluru

Role                                : Full time

Experience                     : 5+ Years of Training experience (PMT experience would be plus)

Industry                         : Pharmaceutical Company

Education Qualification : Graduate in Science / Pharmacy (Preferably B Pharma, Pharm D),

                                         MBA would be a plus.

Skills Required

·     Training & Facilitation

·     Pharmaceutical Product Knowledge

·     Sales Training & Coaching

·     Good communication skills (oral and written)

·     Digital Learning & Content Development

·     Scientific knowledge

·     Leadership and Good interpersonal skills

·     Ability to unlearn and relearn

·     Presentation skills

·     Training Needs Analysis (TNA) & Performance Assessment

Job Responsibilities

• I will continuously acquire all the relevant knowledge regarding physiology, pathophysiology & related to all products.
• Ensure delivery of Classroom Training (Basic Training Program) whenever assigned and On the Job Training (OJT/JFW) in coordination with marketing, HR and sales for end-to-end training deliveries.
• Based on need, I am supposed to conduct Online Training session or Classroom. I will ensure all the new recruits should be well equipped with all the Product Knowledge and job-related skills such as detailing, RCPA etc.
• Publish BTP consolidated reports and share feedback to the line managers with copy to all the stakeholders.
• Will recognize the weak TSO’s during the BTP (scoring less than 70% in written test, product presentation & detailing, prepare a developmental and follow up plan keeping line managers & HOD in loop to ensure the TSO’s comes up to a satisfactory level.
• In consultation with stakeholders, I will cover identified and suggested new TSO’s through (OJT/JFW) post BTP.
• Periodically organize the developmental program of identified HQ with < 1.00 PMPM through virtual, physical, telephonic and on the Job Training (wherever, stakeholders suggest). To publish their progress report card quarterly with line managers.
• Maintain MIS to monitor quantity as well as quality parameters of TSO’s for monthly review with the HOD and publish reports on the same.
• Conduct TNA based on SFE data, feedback from seniors & assessment (3 per week) tools developed time to time publish baseline scores, and plan refresher program at zonal level as and when required based on inputs from sales stakeholders, self-analysis and suggestions by HOD.
• Conduct other Training Programs as per the requirement of the organization and share relevant feedback to HO Executives and State Heads for follow up action.
• Capture evidence-based observation during strategy meetings, launches and review meets, with assessment scores of TSO’s performance on product knowledge and detailing. (A standard format for evaluation is to be followed). Post cycle meeting and product launch detailing evaluation is must especially for those who are weak in detailing.
• To utilize few days for (OJT/JFW) out of the total working days in a month (approx.3 days/month) except for the months with BTP where in 10 days will be utilized (a day before and a day post BTP for necessary arrangements and publishing consolidated report). 
• In coordination with the Sales Stakeholders (BDM, GM & VP Sales) and through SFE data analysis with respect to TSO’s coverage, average, compliance, overall sales and new product performance Identify weak TSO’s and accordingly to plan JFW to improve their performance from baseline. However, focus should remain on IQVIA and suggested H.Q.
• Conduct detailing role play assessments during JFW to identify gaps and develop action plan for the TSO’s and conduct follow-through for desired improvement. The assessment report should be shared with the line managers, stake holders with a copy to HOD after the JFW.  
• Publish a quarterly report on the TSO’s detailing assessment sheet scores, SFE data for work hygiene and sales performance data, with steps taken for the overall improvement from the baseline leading to enhanced productivity for a review with HOD.
• Make learning videos and Drive ‘Pharma Edu’ platform. Ensure 100% hit of uploaded assessment videos (every Monday total 3 Monday/ month) and LBL detailing video. Take the support of Team to achieve objective to hit the 100% rate.
• Coordinate with other team members for better functioning of Training Department.
• Any other responsibilities allotted /advised by HOD/ Management time to time should be taken with utmost seriousness
• Self-Development: Self-Acquisition of product knowledge and Skills to deliver effective training on various platform.
• Additional Tasks: Take on any other tasks or projects assigned by the Division Training Head.
• Contribute to continuous improvement initiatives in training processes and methodologies.