Delivery Manager II

Actively Reviewing the Applications

UST

India, Kerala, Trivandrum Full-Time On-site

Posted 3 weeks ago • Apply by May 3, 2026

Job Description

Role Description

Role Proficiency:

Independently deliver large and complex programmes within budget and schedule to meet the outcomes outlined. Adhere to defined processes and quality standards for a portfolio with TCV of $5-10 mil. Responsible for tracking financial operational and logistic decision making and implementing a robust governance model involving internal and customer stakeholders.

Outcomes

Drive adoption of well-established delivery plans standards processes best software engineering practices right infrastructure RACI matrix and RAID Log to deliver high quality solutions to customers
Provide thought leadership to create a culture of innovation within the teams and develop innovative solutions to problems without precedent that improve business performance and contributes to organization goals
Responsible for the P&L of a portfolio with TCV of $ 5-10 mil and for achieving an EBITDA of at least 25%
Structure growth strategy around platforms and drive organic growth objective of 15-20% YoY
Generate customer advocacy by constantly delivering high quality products within timelines
Implement plans for a programme of digital transformation focusing on service improvements and value-adds Propose innovative ideas to the customer beyond standard delivery
Engage and develop deep business relationships with key client stakeholders and drive through the E2E requirements of the delivery; ensuring customer expectations are met
Drive Service Level management pre-empt and mitigate delivery risks
Build and manage a span of control of up to 100 associates; providing individual team and peer mentoring ensuring high levels of team engagement and developing capabilities within team function and organization
Implement a robust knowledge management plan by building a solid network for collaboration to avoid single points of failure
Improve and optimize the overall delivery process within budget
Apply financial levers to improve the cost of delivery and thereby cater to or improve engagement level profitability
Conduct periodic reviews and tracking of delivery milestones and processes; make decisions and recommends approach based on the results from the reviews
Effectively structure and drive SteerCo meetings

Measures Of Outcomes

Revenue (Targets vs. Actuals)
Profitability (Targets vs. Actuals)
Digital Services Mix (Targets vs. Actuals)
Services Penetration Mix (Targets vs. Actuals)
Transformational Value delivered to client (as defined)
Customer Satisfaction
People Satisfaction
Conversion from Staff. Aug to Outcome based (or) managed capacity engagements
Number of unsolicited proposals (or) innovative ideas presented to customer
DSO Target (no overdue invoices from customer)

Outputs Expected

Domain / Industry Knowledge:

Forecast the overall business requirements and market trends
Have meaningful conversations with key client stakeholders interpret the data and enhance the quality of the proposed solution
Make useful recommendations based on existing gaps and recommend specific UST services and solutions
Manage domain related project management issues in multiple projects
Validate roadmap for customer strategy
Review to contextualize the solution to the industry

Technology Concepts

Recommend appropriate framework approach and solution to meet the functional and non-functional requirements
Identify technologies and product relevant to UST in the short term (1 to 2 years)
Guide solution response team
Guide team evaluate work products and connect to technology officers in customer organization
Identify and leverage the most appropriate tools

Profitability Management

Create profitability sheet based on resource plan
Enable outcome based pricing
Present analysis to senior management
Create cost benefit model using ROI IRR and other management concepts
Track and monitor profitability of projects on an ongoing basis
Change pyramid rate changes and other onshore / offshore changes

Pricing & Licensing Models

Create an integrated pricing model
Guide team members to apply pricing techniques
Interact with relevant stakeholders during deal process
Compare contrast and choose suitable commercial models among those practiced in the industry
Optimize key levers of the business model to make the commercial proposal competitive

Account Management Processes And Tools

Prepare internal reports
Manage at least 1 account ($5-10 mil) independently including responsibility for top line and bottom-line targets manage customer relations
Work independently with account teams in mining account(s)
Provide support to the specialist to create an account plan aligned to customer needs and UST approaches and strategies

Project Management

Plan and manage engagements encompassing large and complex projects as defined within UST
Identify risks and mitigation strategies on an ongoing basis and implement the same for large / complex projects
Proactively anticipate the risks and identify avoidance / mitigation strategies on an ongoing process
Monitor complex integration / interdependence across work streams within the span of the project
Implement best practices with measurable business value adds
Set quality goals and processes
Influence project strategy by proposing new or alternative solutions while being proactive in identifying issues and resolving them; balancing effectiveness and efficiency.

Stakeholder Management

Acts as escalation point for all issues specific to projects
Manages escalation from customer by providing frequent updates to both UST and customer leadership on resolution progress
Plans and supports vendor/partner management activities– vendor/partner assurance procurement invoice approvals
Ensures invoicing on time and collection of payments from customers is within agreed payment terms (DSO target)

Team Management

Effectively manage the managers
Resolves team conflicts with a proven ability to implement and communicate difficult decisions
Maintains positive business relationships among internal stakeholders
Demonstrates approachability and transparency in working with the team

Estimation And Resource Planning

Review validate and negotiate estimates across service lines
Conduct resource planning (pyramid people development) at an engagement level
Conduct impact analysis for changes and analyse corresponding impact to overall estimates resource loading
Review project scope and schedule in project plan

Knowledge Management (KM)

Ensure that the KM plan / platform exists for all new joiners to the engagement
Harness project level learning's across the engagement
Promote continuous knowledge management
Define and improve Knowledge Management Effectiveness for the engagement

Requirements Management

Identify deviations in requirements gathering process with the customer
Leverage UST capabilities experience to identify solution accelerators and value adds to the customer
Assess the quality content and coverage of the requirements gathered

Solution Structuring

Customize UST service offerings for customer needs
Provide thought leadership based on the pattern to come up with additional service offerings
Carve out complex solutions / POCs for a customer based on their needs
Recommend technology specific accelerators / tools for the overall solution along with optimal features e.g. time savings cost benefits
Build strategies standards and guidelines for existing services

Benefits Management

Identify track and report SMART benefits for a program
Identify impact of the program to various stakeholders
Identify impact of program environment changes on the benefits
Measure and report outcomes on a defined frequency
Devise an action plan if there is a risk of not realizing desired benefits
Steer the program towards the desired vision and sustained and timely realization of benefits

Undefined

Steer the program towards the desired vision and sustained and timely realization of benefits

Skill Examples

Account level strategy planning
Identify project risks and define action plans to mitigate
Define a project plan by breaking it down into individual project tasks
Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications
Delegate tasks and manage team member contributions appropriately
Manage external contracted resources to achieve project objectives
Optimize project portfolio timelines and delivery objectives by achieving consensus on stakeholder priorities

Knowledge Examples