Debt Manager-Flows-Suvidha LAP

Actively Reviewing the Applications

IDFC FIRST Bank

1–2 years

Posted 2 days ago • Apply by June 11, 2026

Job Description

Job Requirements

Job Role: Debt Manager-Flows-Suvidha LAP

Job Function: Retail Banking

Job Purpose: The role bearer is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines. The position contributes to the broader organizational objectives of the bank.

Key Roles And Responsibilities

Manage and undertake the collections process for assigned debts.
Regularly track the portfolio for specific buckets in the assigned area.
Monitor and control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
Allocate and achieve collection targets through agencies and in-house teams.
Follow up regularly with defaulting customers.
Ensure adherence to the collection process and legal guidelines.
Trace absconded default customers and initiate recovery procedures.
Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
Maintain administrative data related to collections, including delinquent account history, MIS reports, and feedback reviews on a daily, weekly, and monthly basis.
Recommend process changes to improve service efficiency and quality.
Suggest improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer service.
Leverage internal synergies through collaboration with stakeholders.

Education: Any Graduate

Experience: Minimum of 2 years of experience in collections.