Debt Manager-Flows-Rural Assets

Actively Reviewing the Applications

IDFC FIRST Bank

India, Andhra Pradesh, Tenali Full-Time On-site

Posted 3 weeks ago • Apply by April 24, 2026

Job Description

Job Requirements

Job Description

Job Title – Associate Call Center Manager

Place of work – Mumbai

Business Unit - Operations

Function – Collections

Job Purpose

The role bearer has the responsibility to organize, direct and oversee the activities of the call centre collections Department and guide the department in collecting. It will include of making the process efficient and optimization of MIS. The role bearer must adhere to the guidelines set by the bank. Work closely with the collection managers, legal team so as to make sure legal actions is initiated against customers who are delinquent and complex issues are resolved contributing to the larger objectives of the bank.

Responsibilities

Roles & Responsibilities:

Help design strategies to minimize losses to the bank by effectively recovering debt owed to the bank by leveraging call centers based on the customer track record for allocated call center
Help Design campaigns aligned to the overall collection strategy to ensure maximum recovery for allocated call center
Handle customer escalations and provide different payment modes to customers to reduce bounce rates
Support initiatives to reduce risk of fraud- Maintain and monitor dashboards to ensure high level of productivity
Employ tools such as automation and drive digital initiatives to increase process efficiency
Conduct detailed analysis of delinquencies and recommend changes to the product team.

Educational Qualifications

Graduate – Any

Post Graduate – Any

Experience: Freshers can apply.