D365 CRM Business Analyst

Role - Business Analyst

Experience -8-14 Years relevant

Location- PAN India LTIM locations

Job Description

• Experience must include creating requirement specifications based on Architecture/Design/Detailing of Processes In-depth functional knowledge of Microsoft Dynamics D365 CRM +Power platform

• Microsoft D365 implementation and Azure integration experience

• Possess both functional and technical expertise

• Business analysis and process engineering skills a plus

• Experience reviewing business needs, researching potential solutions and providing solid process and technical recommendations

• Excellent communication, planning and organization skills

• Ability to communicate technical aspects to non-technical shareholders.

• Strong customer relationship skills

• High level of initiative and accountability for deliverables and deadlines

• Logical thinking skills and methodical approach to work Desired Qualifications:

• Certification in Microsoft Dynamics D365

• Business process consulting

• Gathering 'as is' functional design specifications

• Developing 'to be' functional design specifications

• Gap analysis

• Developing technical design specifications

• Performing and/or managing conference room pilots

• Performing staff & user training

• Writing technical and user documentation

• Project status communications with the customer and LTI management